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Service quality and satisfaction in business-to-business services
Spreng, Richard A.; Shi, Linda Hui; Page, Thomas J. - In: The journal of business & industrial marketing 24 (2009) 8, pp. 537-548
Persistent link: https://www.econbiz.de/10009525702
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QFD-based modular logistics service design
Lin, Yong; Pekkarinen, Saara - In: The journal of business & industrial marketing 26 (2011) 5, pp. 344-356
Persistent link: https://www.econbiz.de/10009272400
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The impact of service encounter quality in service evaluation : evidence from a business-to-business context
Jayawardhena, Chanaka - In: The journal of business & industrial marketing 25 (2010) 5, pp. 338-348
Persistent link: https://www.econbiz.de/10008655583
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The effects of goods-related and service-related B2B brand images on customer loyalty
Cassia, Fabio; Cobelli, Nicola; Ugolini, Marta - In: The journal of business & industrial marketing 32 (2017) 5, pp. 722-732
Persistent link: https://www.econbiz.de/10011694208
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Critical incidents and dissatisfaction in B2B relationships : an appraisal theory analysis
Pascual-Nebreda, Laura; Cabanelas, Pablo; … - In: The journal of business & industrial marketing 38 (2023) 7, pp. 1574-1586
Persistent link: https://www.econbiz.de/10014314146
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Share of purchases in B2B : relative customer satisfaction indicators and customer characteristics as main influencers
Alet Vilaginés, Josep - In: The journal of business & industrial marketing 38 (2023) 5, pp. 1029-1040
Persistent link: https://www.econbiz.de/10014276725
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Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal; Yuan, Jingbo; Akhtar, Nadeem; Ashfaq, Muhammad - In: The journal of business & industrial marketing 39 (2024) 2, pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
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Understanding and assessing crowd logistics business models, using everyday people for last mile delivery
Frehe, Volker; Mehmann, Jens; Teuteberg, Frank - In: The journal of business & industrial marketing 32 (2017) 1, pp. 76-98
Persistent link: https://www.econbiz.de/10011609310
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Possible futures of crowd logistics for manufacturers : results of a strategic foresight study
Michel, Sophie; Bootz, Jean-Philippe; Bessouat, Jeanne - In: The journal of business & industrial marketing 38 (2023) 10, pp. 2019-2029
Persistent link: https://www.econbiz.de/10014471879
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Network partner knowledge and internal relationships influencing customer relationship quality and company performance
Mitrega, Maciej - In: The journal of business & industrial marketing 27 (2012) 6, pp. 486-496
Persistent link: https://www.econbiz.de/10009665471