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~isPartOf:"The journal of services marketing"
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The economics of retail firms
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Einzelhandel
33
Retail trade
33
Consumer behaviour
21
Konsumentenverhalten
21
Dienstleistungsqualität
17
Service quality
17
Beziehungsmarketing
15
Relationship marketing
15
Customer satisfaction
12
Kundenzufriedenheit
12
Retail
9
Servicescape
5
Customer experience
4
E-commerce
4
Electronic Commerce
4
Ladengestaltung
4
Online retailing
4
Online-Handel
4
Retailing
4
Store design
4
Dienstleistungssektor
3
Salespeople
3
Service industry
3
Structural equation model
3
Strukturgleichungsmodell
3
Verkaufspersonal
3
Atmospherics
2
Behinderte
2
Brand image
2
Brand management
2
Consumer behavior
2
Customer service
2
Disability
2
Disabled persons
2
Einkaufszentrum
2
Emotion
2
Hong Kong
2
Hongkong
2
Innovation
2
Innovation adoption
2
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English
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Chen, Ivy S. N.
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Coughlan, Joseph
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Dodds, Sarah
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Gilboa, Shaked
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Luk, Sherriff T. K.
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Mitchell, Vincent-Wayne
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Palakshappa, Nitha
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Russell-Bennett, Rebekah
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Sharma, Piyush
2
Vilnai-Yavetz, Iris
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Baron, Steve
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Basso, Kenny
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Benoit, Sabine
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Blodgett, Jeffrey
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Broilo, Patricia Liebesny
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Bulmer, Sandy
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Campbell, Colin L.
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Carlson, Jamie
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Celuch, Kevin
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Chen, Qimei
1
Chowdhury, Noman H.
1
Daunt, Kate L.
1
DeWitt, Tom
1
Elms, Jonathan
1
Espartel, Lélis Balestrin
1
Ettinger, Andreas
1
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The journal of services marketing
Journal of retailing and consumer services
668
Journal of retailing
313
The international review of retail, distribution and consumer research
232
International journal of retail & distribution management
226
Journal of business research : JBR
194
European journal of operational research : EJOR
179
International journal of production economics
179
International Journal of Retail & Distribution Management
161
International journal of retail and distribution management
99
Management science : journal of the Institute for Operations Research and the Management Sciences
94
SpringerLink / Bücher
84
Ifo Schnelldienst
82
Ifo-Schnelldienst
80
Manufacturing & service operations management : M & SOM
73
NBER working paper series
72
Production and operations management : an international journal of the Production and Operations Management Society
64
Handelsforschung
63
Journal of marketing
59
NBER Working Paper
58
International journal of production research
57
Omega : the international journal of management science
57
Working paper / National Bureau of Economic Research, Inc.
57
Transportation research / E : an international journal
56
European retail research
51
Europäische Hochschulschriften / 5
46
European journal of marketing : EJM
45
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
45
International journal of electronic marketing and retailing : IJEMR
44
The service industries journal
41
European Journal of Marketing
40
International journal of industrial organization
39
Schriften zur Handelsforschung
39
Journal of the Academy of Marketing Science
38
Psychology & marketing
38
ifo Schnelldienst
36
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
35
Retailing in the 21st century : current and future trends
35
Production and operations management : the flagship research journal of the Production and Operations Management Society
32
Gabler Edition Wissenschaft
31
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ECONIS (ZBW)
33
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1
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1
Synergistic effects of operant knowledge resources
Melancon, Joanna Phillips
;
Griffith, David A.
;
Noble, …
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 400-411
Persistent link: https://www.econbiz.de/10008653365
Saved in:
2
Push, scream, or leave : how do consumers cope with crowded retail stores?
Whiting, Anita
- In:
The journal of services marketing
23
(
2009
)
7
,
pp. 487-495
Persistent link: https://www.econbiz.de/10009525707
Saved in:
3
Category-specific RECIPEs for internet retailing quality
Francis, Julie E.
- In:
The journal of services marketing
23
(
2009
)
7
,
pp. 450-461
Persistent link: https://www.econbiz.de/10009525712
Saved in:
4
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
5
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
6
The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire
;
Coughlan, Joseph
;
Mullen, Michael R.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10009788854
Saved in:
7
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
8
Does a retailer's charisma matter? : a study of frontline employee perceptions of charisma in the retail setting
Lindblom, Arto
;
Kajalo, Sami
;
Mitronen, Lasse
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 266-276
Persistent link: https://www.econbiz.de/10011524372
Saved in:
9
Building trust by signaling trustworthiness in service retail
Kharouf, Husni
;
Lund, Donald J.
;
Sekhon, Harjit
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 361-373
Persistent link: https://www.econbiz.de/10010419912
Saved in:
10
Deviant employees and dreadful service encounters : customer tales of discord and distrust
Patterson, Anthony
;
Baron, Steve
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 438-445
Persistent link: https://www.econbiz.de/10008749366
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