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~isPartOf:"The journal of services marketing"
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Retail merchandising and sales...
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Einzelhandel
33
Retail trade
33
Consumer behaviour
23
Konsumentenverhalten
23
Dienstleistungsqualität
17
Service quality
17
Beziehungsmarketing
15
Relationship marketing
15
Customer satisfaction
12
Kundenzufriedenheit
12
Retail
9
E-commerce
5
Electronic Commerce
5
Online retailing
5
Online-Handel
5
Servicescape
5
Customer experience
4
Ladengestaltung
4
Retailing
4
Store design
4
Dienstleistungssektor
3
Salespeople
3
Service industry
3
Structural equation model
3
Strukturgleichungsmodell
3
Verkaufspersonal
3
Atmospherics
2
Behinderte
2
Brand image
2
Brand management
2
Consumer behavior
2
Customer service
2
Disability
2
Disabled persons
2
Einkaufszentrum
2
Emotion
2
Hong Kong
2
Hongkong
2
Innovation
2
Innovation adoption
2
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Chen, Ivy S. N.
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The journal of services marketing
Journal of retailing and consumer services
705
Journal of retailing
348
Journal of business research : JBR
236
International journal of retail & distribution management
232
The international review of retail, distribution and consumer research
225
European journal of operational research : EJOR
186
International journal of production economics
184
Management science : journal of the Institute for Operations Research and the Management Sciences
105
International journal of retail and distribution management
98
SpringerLink / Bücher
93
Journal of marketing
83
Ifo Schnelldienst
82
Ifo-Schnelldienst
80
NBER working paper series
79
Manufacturing & service operations management : M & SOM
72
Working paper / National Bureau of Economic Research, Inc.
66
NBER Working Paper
64
Production and operations management : an international journal of the Production and Operations Management Society
64
International journal of production research
62
Omega : the international journal of management science
62
Transportation research / E : an international journal
58
European journal of marketing : EJM
56
Handelsforschung
56
Journal of marketing research : JMR
56
European retail research
53
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
53
Psychology & marketing
52
Journal of the Academy of Marketing Science
51
The service industries journal
49
International journal of electronic marketing and retailing : IJEMR
47
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
47
Journal of promotion management : JPM
45
Europäische Hochschulschriften / 5
44
International journal of industrial organization
43
Schriften zur Handelsforschung
39
Retailing in the 21st century : current and future trends
36
ifo Schnelldienst
36
Asia Pacific journal of marketing and logistics
35
Gabler Edition Wissenschaft
35
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ECONIS (ZBW)
35
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1
Understanding the role of regulatory focus in e-tailing activities
Das, Gopal
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 212-222
Persistent link: https://www.econbiz.de/10011487068
Saved in:
2
Wearing community : why customers purchase a service firm's logo products
Rosenbaum, Mark S.
;
Martin, Drew
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 310-321
Persistent link: https://www.econbiz.de/10009581894
Saved in:
3
Does a retailer's charisma matter? : a study of frontline employee perceptions of charisma in the retail setting
Lindblom, Arto
;
Kajalo, Sami
;
Mitronen, Lasse
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 266-276
Persistent link: https://www.econbiz.de/10011524372
Saved in:
4
An alternative model of self-service retail technology adoption
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 406-420
Persistent link: https://www.econbiz.de/10011387953
Saved in:
5
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.
;
Blodgett, Jeffrey
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Saved in:
6
Building trust by signaling trustworthiness in service retail
Kharouf, Husni
;
Lund, Donald J.
;
Sekhon, Harjit
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 361-373
Persistent link: https://www.econbiz.de/10010419912
Saved in:
7
The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana
;
Broilo, Patricia Liebesny
;
Espartel, …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
Saved in:
8
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
9
A framework for encouraging retail customer feedback
Celuch, Kevin
;
Robinson, Nadine M.
;
Walsh, Anna M.
- In:
The journal of services marketing
29
(
2015
)
4
,
pp. 280-292
Persistent link: https://www.econbiz.de/10011406403
Saved in:
10
Deviant employees and dreadful service encounters : customer tales of discord and distrust
Patterson, Anthony
;
Baron, Steve
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 438-445
Persistent link: https://www.econbiz.de/10008749366
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