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Consumer behaviour
259
Konsumentenverhalten
259
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
164
Service quality
164
Beziehungsmarketing
162
Relationship marketing
162
Customer service
54
Kundenservice
54
Dienstleistungssektor
41
Service industry
41
Emotion
38
Beschwerdemanagement
37
Complaint management
37
USA
29
United States
29
Viral marketing
25
Virales Marketing
25
Customer experience
24
Services
24
Einzelhandel
23
Retail trade
23
Satisfaction
23
Dienstleistung
22
Brand management
20
Markenführung
20
Customer integration
19
Kundenintegration
19
Online retailing
19
Online-Handel
19
Social Web
19
Social web
19
Arbeitszufriedenheit
16
Job satisfaction
16
Brand image
15
Dienstleistungsmarketing
15
Markenimage
15
Services marketing
15
Servicescape
15
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3
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Article
348
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English
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Sharma, Piyush
11
Mattila, Anna S.
8
Collier, Joel E.
5
Klaus, Philipp
5
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
O'Cass, Aron
4
Rosenbaum, Mark
4
Barnes, Donald C.
3
Carlson, Jamie
3
Huang, Min-Hsin
3
Jang, Soocheong
3
Kim, Namwoon
3
Luk, Sherriff T. K.
3
McColl-Kennedy, Janet R.
3
Neale, Larry
3
Palmer, Adrian
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Zhan, Wu
3
Aksoy, Lerzan
2
Alkire, Linda
2
Babakus, Emin
2
Bang, Nguyen
2
Baron, Steve
2
Basso, Kenny
2
Beatson, Amanda
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Brady, Michael K.
2
Bruce, Helen L.
2
Chen, Ivy S. N.
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Coughlan, Joseph
2
Das, Gopal
2
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Published in...
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The journal of services marketing
Journal of business research : JBR
2,210
Journal of retailing and consumer services
2,054
NBER working paper series
1,037
Swiss journal of economics and statistics
944
Working paper / National Bureau of Economic Research, Inc.
939
International journal of hospitality management
928
NBER Working Paper
829
CESifo working papers
787
International journal of consumer studies
775
Discussion paper / Centre for Economic Policy Research
703
SpringerLink / Bücher
700
Psychology & marketing
691
Journal of consumer research : JCR ; an interdisciplinary bimonthly
590
Working paper
543
Europäische Hochschulschriften / 5
532
Management science : journal of the Institute for Operations Research and the Management Sciences
514
Discussion paper series / IZA
468
European Journal of Marketing
466
CESifo Working Paper
459
Tourism management : research, policies, practice
444
Asia Pacific journal of marketing and logistics
433
Journal of Consumer Marketing
409
Economics letters
404
Journal of travel and tourism marketing
404
The journal of product & brand management
398
Journal of economic behavior & organization : JEBO
387
Journal of marketing research : JMR
382
European journal of marketing : EJM
378
CESifo Working Paper Series
371
The journal of brand management : an international journal
369
Discussion paper
364
Applied economics
363
International journal of industrial organization
358
Cogent business & management
356
Journal of marketing
356
Wirtschaft und Recht : Zeitschr. für Wirtschaftspolitik u. Wirtschaftsrecht mit Einschluß des Sozial- und Arbeitsrechtes
349
IZA Discussion Papers
348
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Technological forecasting & social change : an international journal
345
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ECONIS (ZBW)
350
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1
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350
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1
An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros
;
Dimitriadis, Sergios
;
Stathakopoulos, …
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 142-156
Persistent link: https://www.econbiz.de/10003990884
Saved in:
2
The dark side of customer service
Harris, Lloyd C.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008738384
Saved in:
3
Customer satisfaction and business performance : a firm-level analysis
Williams, Hilary P.
;
Naumann, Earl
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 20-32
Persistent link: https://www.econbiz.de/10009009738
Saved in:
4
Consumer reaction to service failure and recovery : the moderating role of attitude toward complaining
Matos, Celso Augusto de
;
Rossi, Carlos Alberto Vargas
; …
- In:
The journal of services marketing
23
(
2009
)
7
,
pp. 462-475
Persistent link: https://www.econbiz.de/10009525711
Saved in:
5
Linking the hierarchical service quality model to customer satisfaction and loyalty
Leisen Pollack, Birgit
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 42-50
Persistent link: https://www.econbiz.de/10009525774
Saved in:
6
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
7
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
8
Understanding consumer loyalty to technology-based self-services with credence qualities
Schuster, Lisa
;
Proudfoot, Judy
;
Drennan, Judy
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 522-532
Persistent link: https://www.econbiz.de/10011418359
Saved in:
9
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
10
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
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