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~isPartOf:"The journal of services marketing"
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Beziehungsmarketing
225
Relationship marketing
225
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
159
Service quality
159
Consumer behaviour
157
Konsumentenverhalten
157
Customer service
59
Kundenservice
59
Dienstleistungssektor
46
Service industry
46
Beschwerdemanagement
33
Complaint management
33
Services
31
Customer integration
30
Kundenintegration
30
Emotion
29
Dienstleistung
27
USA
26
United States
26
Dienstleistungsmarketing
24
Satisfaction
24
Services marketing
24
Customer experience
23
Arbeitszufriedenheit
22
Job satisfaction
22
Lieferantenmanagement
22
Supplier relationship management
22
Einzelhandel
21
Retail trade
21
Betriebliche Wertschöpfung
19
Value creation
19
Brand management
17
Customer engagement
17
Markenführung
17
Confidence
16
Social Web
16
Social web
16
Vertrauen
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Article
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319
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Sharma, Piyush
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Mattila, Anna S.
7
Klaus, Philipp
6
Barnes, Donald C.
4
Collier, Joel E.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Holloway, Betsy Bugg
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Aksoy, Lerzan
3
Alkire, Linda
3
Beatty, Sharon E.
3
Benoit, Sabine
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Bruce, Helen L.
3
Burton, Jamie
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Dagger, Tracey S.
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Frow, Pennie
3
Gruber, Thorsten
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Grönroos, Christian
3
Heinonen, Kristina
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Huang, Min-Hsin
3
McColl-Kennedy, Janet R.
3
O'Cass, Aron
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Palmer, Adrian
3
Patterson, Paul G.
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Payne, Adrian
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Rosenbaum, Mark
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Zhan, Wu
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Ashill, Nicholas J.
2
Bang, Nguyen
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Baron, Steve
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Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Coughlan, Joseph
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The journal of services marketing
Journal of business research : JBR
1,133
Journal of retailing and consumer services
859
Journal of banking & finance
797
SpringerLink / Bücher
617
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
601
Die Bank
598
International journal of hospitality management
554
Industrial marketing management : the international journal for industrial and high-tech firms
481
Euromoney
426
NBER working paper series
362
The service industries journal
348
Applied economics
340
Working paper / National Bureau of Economic Research, Inc.
297
IMF working papers
288
International journal of economics and financial issues : IJEFI
288
Europäische Hochschulschriften / 5
287
Tourism management : research, policies, practice
284
Journal of advertising research
281
NBER Working Paper
278
Psychology & marketing
276
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
275
Cogent business & management
274
Journal of Services Marketing
262
International journal of economics and finance
260
Journal of marketing communications
255
Journal of travel and tourism marketing
252
MPRA Paper
252
Journal of the Academy of Marketing Science
244
Journal of hospitality marketing & management
238
Journal of advertising : official publication of the American Academy of Advertising
237
Journal of financial stability
237
Applied economics letters
235
International journal of contemporary hospitality management
233
European journal of marketing : EJM
231
Finance research letters
231
European Journal of Marketing
226
Journal of strategic marketing
226
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
International journal of advertising : the quarterly review of marketing communications
221
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ECONIS (ZBW)
319
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1
Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
2
Improving service brand personality with augmented reality marketing
Plotkina, Daria
;
Dinsmore, John
;
Racat, Margot
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 781-799
Persistent link: https://www.econbiz.de/10013407600
Saved in:
3
Customer reactions to service failure and recovery in the banking industry : the influence of switching costs
Matos, Celso Augusto de
;
Henrique, Jorge Luiz
;
Rosa, …
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 526-538
Persistent link: https://www.econbiz.de/10010231177
Saved in:
4
Corporate image in the leisure services sector
Minkiewicz, Joanna
;
Evans, Jody
;
Bridson, Kerrie
; …
- In:
The journal of services marketing
25
(
2011
)
3
,
pp. 190-201
Persistent link: https://www.econbiz.de/10009230974
Saved in:
5
Social media communication strategies
Floreddu, Paola Barbara
;
Cabiddu, Francesca
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 490-503
Persistent link: https://www.econbiz.de/10011615527
Saved in:
6
The role of reciprocity and reputation in service relationships with arts organisations
Toscani, Giulio
;
Prendergast, Gerard P.
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 800-812
Persistent link: https://www.econbiz.de/10013407601
Saved in:
7
The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts
Hume, Margee
;
Sullivan Mort, Gillian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 170-182
Persistent link: https://www.econbiz.de/10003990915
Saved in:
8
External equity, loyalty program membership, and service recovery
Morrison, Olivier
;
Huppertz, John W.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 244-254
Persistent link: https://www.econbiz.de/10003990935
Saved in:
9
Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre
;
Dagger, Tracey S.
;
O'Sullivan, Don
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
Saved in:
10
Singapore stock broking service quality: fifteen percent gap
Yik-Chee, Lee
;
Meredith, G. G.
;
Marchant, T.
- In:
The journal of services marketing
24
(
2010
)
4
,
pp. 305-313
Persistent link: https://www.econbiz.de/10008653374
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