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~isPartOf:"The journal of services marketing"
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Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
140
Konsumentenverhalten
140
Customer satisfaction
131
Kundenzufriedenheit
131
Dienstleistungsqualität
129
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Customer service
75
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42
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31
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Mattila, Anna S.
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Klaus, Philipp
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Sharma, Piyush
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Harris, Lloyd C.
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Poddar, Amit
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Walsh, Gianfranco
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Abney, Alexandra K.
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Altinay, Levent
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Barnes, Donald C.
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Basso, Kenny
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Benkenstein, Martin
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Black, Hulda G.
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Brodie, Roderick J.
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Carlson, Jamie
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Choi, Beom Joon
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The journal of services marketing
SpringerLink / Bücher
1,139
Industrial marketing management : the international journal for industrial and high-tech firms
1,081
Journal of business research : JBR
998
Journal of retailing and consumer services
798
International journal of production economics
570
The journal of business & industrial marketing
430
International journal of production research
423
European journal of operational research : EJOR
379
International journal of hospitality management
363
Gabler Edition Wissenschaft
321
The service industries journal
280
Springer eBook Collection / Business and Economics
279
Management science : journal of the Institute for Operations Research and the Management Sciences
233
Springer eBook Collection
231
Journal of the Academy of Marketing Science
215
Electronic commerce research
207
Europäische Hochschulschriften / 5
198
International journal of business information systems : IJBIS
191
Journal of strategic marketing
190
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
183
Information systems and e-business management : ISeB
175
Journal of purchasing and supply management
175
Journal of retailing
167
Journal of marketing
166
Transportation research / E : an international journal
165
International journal of electronic customer relationship management : IJECRM
162
Journal of business-to-business marketing
157
Journal of service management
157
Journal of travel and tourism marketing
154
Asia Pacific journal of marketing and logistics
153
International journal of contemporary hospitality management
153
Journal of service research : JSR
153
Cogent business & management
148
Technological forecasting & social change : an international journal
148
Journal of hospitality marketing & management
145
Tourism management : research, policies, practice
144
Information systems research : ISR
141
NBER working paper series
139
Research
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ECONIS (ZBW)
286
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1
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286
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1
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
2
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
3
B2B services : linking service loyalty and brand equity
Rauyruen, Papassapa
;
Miller, Kenneth E.
;
Groth, Markus
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 175-186
Persistent link: https://www.econbiz.de/10009525757
Saved in:
4
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
5
Strategic B2B customer experience management : the importance of outcomes-based measures
Zolkiewski, Judy
;
Story, Victoria
;
Burton, Jamie
;
Chan, Paul
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 172-184
Persistent link: https://www.econbiz.de/10011654708
Saved in:
6
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
7
Digital booking services : comparing online with phone reservation services
Schaarschmidt, Mario
;
Höber, Björn
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 704-719
Persistent link: https://www.econbiz.de/10011801500
Saved in:
8
Foreign or domestic : who provides better customer service?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
9
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
10
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
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