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Customer-Value-Management : di...
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Beziehungsmarketing
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Relationship marketing
225
Consumer behaviour
130
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Customer satisfaction
123
Kundenzufriedenheit
123
Dienstleistungsqualität
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Klaus, Philipp
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Alkire, Linda
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The journal of services marketing
SpringerLink / Bücher
1,559
Journal of business research : JBR
752
Journal of retailing and consumer services
629
Industrial marketing management : the international journal for industrial and high-tech firms
505
The service industries journal
458
Gabler Edition Wissenschaft
356
Springer eBook Collection
352
Springer eBook Collection / Business and Economics
339
International journal of hospitality management
319
Research
252
Europäische Hochschulschriften / 5
232
The journal of business & industrial marketing
228
Lehrbuch
188
Journal of the Academy of Marketing Science
177
Journal of strategic marketing
174
Journal of service management
155
Journal of service research : JSR
150
International journal of electronic customer relationship management : IJECRM
146
Journal of marketing
141
International journal of contemporary hospitality management
140
Service business
140
Journal of travel and tourism marketing
124
Journal of hospitality marketing & management
121
Tourism management : research, policies, practice
117
The journal of product & brand management
116
Asia Pacific journal of marketing and logistics
115
The journal of brand management : an international journal
115
Cogent business & management
114
Services marketing quarterly
113
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
112
International journal of production economics
109
Psychology & marketing
109
European journal of marketing : EJM
107
Journal of retailing
107
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
106
Gabler Research
104
Marketing intelligence & planning
103
essentials
102
European journal of operational research : EJOR
101
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ECONIS (ZBW)
282
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1
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
2
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
3
Customer-dominant logic : foundations and implications
Heinonen, Kristina
;
Strandvik, Tore
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 472-484
Persistent link: https://www.econbiz.de/10011418348
Saved in:
4
Studying customers' resource integration by service employees in interactional value co-creation
Plé, Loïc
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011486995
Saved in:
5
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
6
When social media met commerce : a model of perceived customer value in group-buying
Lee, Yong-Ki
;
Kim, Young
;
Chung, Namho
;
Ahn, Kwanghoon
; …
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 398-410
Persistent link: https://www.econbiz.de/10011615461
Saved in:
7
Outcome versus process value in service delivery
Luu, Ngoc
;
Le Nguyen Hau
;
Ngo, Liem Viet
;
Bucic, Tania
; …
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 630-642
Persistent link: https://www.econbiz.de/10011635042
Saved in:
8
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
9
Value co-creation in services for animal companions
Hendricks, Jennifer
;
Schmitz, Gertrud
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 831-845
Persistent link: https://www.econbiz.de/10013407607
Saved in:
10
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
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