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Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
116
Konsumentenverhalten
116
Customer satisfaction
108
Kundenzufriedenheit
108
Dienstleistungsqualität
96
Service quality
96
Customer service
39
Kundenservice
39
Dienstleistungssektor
31
Service industry
31
Customer integration
30
Kundenintegration
30
Customer experience
23
Dienstleistungsmarketing
23
Services
23
Services marketing
23
USA
20
United States
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Beschwerdemanagement
19
Complaint management
19
Dienstleistung
19
Emotion
19
Lieferantenmanagement
19
Supplier relationship management
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Social Web
16
Social web
16
Einzelhandel
15
Loyalty
15
Retail trade
15
Confidence
14
Customer value
14
Kundenwert
14
Satisfaction
14
Vertrauen
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Brand management
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Klaus, Philipp
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Mattila, Anna S.
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Alkire, Linda
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Benoit, Sabine
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Burton, Jamie
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Frow, Pennie
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The journal of services marketing
SpringerLink / Bücher
1,939
Journal of business research : JBR
733
Journal of banking & finance
722
NBER working paper series
643
European journal of operational research : EJOR
620
Journal of retailing and consumer services
592
Working paper / National Bureau of Economic Research, Inc.
553
Finance research letters
521
Springer eBook Collection
510
Insurance / Mathematics & economics
503
NBER Working Paper
463
Industrial marketing management : the international journal for industrial and high-tech firms
449
Gabler Edition Wissenschaft
437
Springer eBook Collection / Business and Economics
386
Europäische Hochschulschriften / 5
382
International review of financial analysis
367
Risks : open access journal
344
Management science : journal of the Institute for Operations Research and the Management Sciences
310
Journal of financial economics
309
Journal of risk and financial management : JRFM
295
International journal of hospitality management
294
International journal of production research
289
Journal of risk management in financial institutions
287
Research
285
Journal of economic dynamics & control
270
The journal of asset management
267
The journal of portfolio management : a publication of Institutional Investor
264
The journal of finance : the journal of the American Finance Association
259
Discussion paper / Centre for Economic Policy Research
255
Applied economics
251
International journal of production economics
247
Research paper series / Swiss Finance Institute
247
International journal of theoretical and applied finance
243
The review of financial studies
228
Journal of empirical finance
218
Economic modelling
217
Quantitative finance
215
Die Bank
210
Lehrbuch
210
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ECONIS (ZBW)
225
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1
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1
Modeling customer satisfaction and loyalty : survey data versus data mining
Baumann, Chris
;
Elliott, Greg
;
Burton, Suzan
- In:
The journal of services marketing
26
(
2012
)
3
,
pp. 148-157
Persistent link: https://www.econbiz.de/10009568248
Saved in:
2
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
5
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
6
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
7
Relationality in the service logic of value creation
FitzPatrick, Mary
;
Varey, Richard J.
;
Grönroos, Christian
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 463-471
Persistent link: https://www.econbiz.de/10011418346
Saved in:
8
Customer-dominant logic : foundations and implications
Heinonen, Kristina
;
Strandvik, Tore
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 472-484
Persistent link: https://www.econbiz.de/10011418348
Saved in:
9
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
10
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
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