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~isPartOf:"The journal of services marketing"
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Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
116
Konsumentenverhalten
116
Customer satisfaction
110
Kundenzufriedenheit
110
Dienstleistungsqualität
99
Service quality
99
Customer service
39
Kundenservice
39
Dienstleistungssektor
37
Service industry
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Customer integration
30
Kundenintegration
30
Dienstleistungsmarketing
26
Services marketing
26
Services
24
Customer experience
23
Dienstleistung
20
Lieferantenmanagement
20
Supplier relationship management
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United States
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Beschwerdemanagement
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Complaint management
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Emotion
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Betriebliche Wertschöpfung
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Value creation
18
Customer engagement
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Social Web
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Social web
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Einzelhandel
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Loyalty
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Retail trade
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Brand management
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Klaus, Philipp
6
Mattila, Anna S.
6
Aksoy, Lerzan
3
Alkire, Linda
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Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
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Dagger, Tracey S.
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Gruber, Thorsten
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Grönroos, Christian
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Harris, Lloyd C.
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Heinonen, Kristina
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Black, Hulda G.
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Choi, Beom Joon
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Collier, Joel E.
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Frow, Pennie
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Furrer, Olivier
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Gabler, Colin B.
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Gil Saura, Irene
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Gustafsson, Anders
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Hansen, John D.
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Jones, Tim
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Landry, Mikèle
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Lee, Richard
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Lin, Binshan
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The journal of services marketing
SpringerLink / Bücher
1,803
Journal of business research : JBR
1,007
Industrial marketing management : the international journal for industrial and high-tech firms
941
Journal of retailing and consumer services
604
Small business economics : an entrepreneurship journal
593
Springer eBook Collection
458
Europäische Hochschulschriften / 5
445
Gabler Edition Wissenschaft
421
The journal of business & industrial marketing
394
Springer eBook Collection / Business and Economics
364
International journal of entrepreneurship and small business
335
International journal of hospitality management
319
Research
292
Journal of small business and enterprise development
278
Cogent business & management
243
The service industries journal
234
Journal of strategic marketing
208
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
205
International small business journal : researching entrepreneurship
198
Lehrbuch
189
Technological forecasting & social change : an international journal
184
Internationales Gewerbearchiv : IGA ; Zeitschrift für Klein- und Mittelunternehmen
179
Journal of the Academy of Marketing Science
178
Small business economics : an international journal
164
Journal of business-to-business marketing
157
Journal of marketing
152
International business review : the official journal of the European International Business Academy
147
International journal of electronic customer relationship management : IJECRM
147
Working paper
141
Schriften zur Mittelstandsforschung
140
International journal of business and globalisation : IJBG
139
Tourism management : research, policies, practice
136
essentials
136
IFM-Materialien
134
Marketing intelligence & planning
134
European research studies
133
International journal of business information systems : IJBIS
128
International journal of contemporary hospitality management
127
Journal of open innovation : technology, market, and complexity
124
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ECONIS (ZBW)
234
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1
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234
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1
Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre
;
Dagger, Tracey S.
;
O'Sullivan, Don
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
Saved in:
2
B2B services : linking service loyalty and brand equity
Rauyruen, Papassapa
;
Miller, Kenneth E.
;
Groth, Markus
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 175-186
Persistent link: https://www.econbiz.de/10009525757
Saved in:
3
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
4
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
5
Strategic B2B customer experience management : the importance of outcomes-based measures
Zolkiewski, Judy
;
Story, Victoria
;
Burton, Jamie
;
Chan, Paul
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 172-184
Persistent link: https://www.econbiz.de/10011654708
Saved in:
6
B2B services branding in the logistics services industry
Marquardt, Adam J.
;
Golicic, Susan L.
;
Davis, Donna F.
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 47-57
Persistent link: https://www.econbiz.de/10009009736
Saved in:
7
Branding activities of a micro industrial services company
Sandbacka, Jenny
;
Nätti, Satu
;
Tähtinen, Jaana
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 166-177
Persistent link: https://www.econbiz.de/10009747182
Saved in:
8
Understanding service firms brand value creation : a multilevel perspective including the overarching role of service brand marketing capability
Sok, Phyra
;
O'Cass, Aron
- In:
The journal of services marketing
25
(
2011
)
7
,
pp. 528-539
Persistent link: https://www.econbiz.de/10009387521
Saved in:
9
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
10
Service customer commitment and response
Jones, Tim
;
Fox, Gavin L.
;
Taylor, Shirley F.
; …
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 16-28
Persistent link: https://www.econbiz.de/10003953401
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