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~isPartOf:"The journal of services marketing"
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Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
116
Konsumentenverhalten
116
Customer satisfaction
108
Kundenzufriedenheit
108
Dienstleistungsqualität
96
Service quality
96
Customer service
39
Kundenservice
39
Dienstleistungssektor
31
Service industry
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Customer integration
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Kundenintegration
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Customer experience
23
Dienstleistungsmarketing
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Services marketing
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United States
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Beschwerdemanagement
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Complaint management
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Dienstleistung
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Emotion
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Supplier relationship management
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Betriebliche Wertschöpfung
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Value creation
18
Customer engagement
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Social Web
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Social web
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Einzelhandel
15
Loyalty
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Retail trade
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Customer value
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Kundenwert
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Klaus, Philipp
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The journal of services marketing
Journal of business research : JBR
657
Journal of retailing and consumer services
584
Economics Papers from University Paris Dauphine
573
Industrial marketing management : the international journal for industrial and high-tech firms
409
International journal of hospitality management
280
SpringerLink / Bücher
259
MPRA Paper
255
The journal of business & industrial marketing
196
The service industries journal
187
ERIM Report Series Research in Management
182
Journal of strategic marketing
172
Journal of the Academy of Marketing Science
165
International journal of electronic customer relationship management : IJECRM
141
Annals of Faculty of Economics
133
Ovidius University Annals, Economic Sciences Series
129
Journal of marketing
126
International journal of contemporary hospitality management
121
Journal of travel and tourism marketing
119
Cogent business & management
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
IZA Discussion Papers
113
The journal of product & brand management
111
Tourism management : research, policies, practice
110
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of retailing
105
Open Access publications from Université Paris-Dauphine
104
Gabler Edition Wissenschaft
102
Psychology & marketing
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Marketing intelligence & planning
99
European journal of marketing : EJM
98
Amfiteatru Economic Journal
97
Services marketing quarterly
92
The international journal of bank marketing : IJBM
86
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
Journal of marketing management : MM
82
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ECONIS (ZBW)
225
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1
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225
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1
Corporate social responsibility and customer loyalty : exploring the role of
identification
, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
3
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
4
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
5
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
6
Relationality in the service logic of value creation
FitzPatrick, Mary
;
Varey, Richard J.
;
Grönroos, Christian
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 463-471
Persistent link: https://www.econbiz.de/10011418346
Saved in:
7
Customer-dominant logic : foundations and implications
Heinonen, Kristina
;
Strandvik, Tore
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 472-484
Persistent link: https://www.econbiz.de/10011418348
Saved in:
8
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
9
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
10
An investigation into gamification as a customer engagement experience environment
Harwood, Tracy
;
Garry, Tony
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 533-546
Persistent link: https://www.econbiz.de/10011418363
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