//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The journal of services marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Consumer response to retailer-...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
259
Konsumentenverhalten
259
Customer satisfaction
191
Kundenzufriedenheit
191
Beziehungsmarketing
181
Relationship marketing
181
Dienstleistungsqualität
175
Service quality
175
Customer service
57
Kundenservice
57
Dienstleistungssektor
48
Service industry
48
Beschwerdemanagement
38
Complaint management
38
Emotion
38
Satisfaction
37
Einzelhandel
33
Retail trade
33
Brand management
31
Markenführung
31
Services
29
USA
29
United States
29
Dienstleistung
26
Viral marketing
26
Virales Marketing
26
Lieferantenmanagement
25
Supplier relationship management
25
Customer experience
24
Customer integration
24
Kundenintegration
24
Brand image
22
Markenimage
22
Social Web
22
Social web
22
Online retailing
21
Online-Handel
21
Zufriedenheit
21
Arbeitszufriedenheit
20
Dienstleistungsmarketing
20
more ...
less ...
Online availability
All
Undetermined
203
Free
3
Type of publication
All
Article
398
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
401
Aufsatz in Zeitschrift
401
Collection of articles of several authors
3
Sammelwerk
3
Language
All
English
401
Author
All
Sharma, Piyush
11
Mattila, Anna S.
8
O'Cass, Aron
6
Collier, Joel E.
5
Klaus, Philipp
5
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Barnes, Donald C.
3
Carlson, Jamie
3
Gil Saura, Irene
3
Gounaris, Spiros
3
Grönroos, Christian
3
Huang, Min-Hsin
3
Jang, Soocheong
3
Kim, Namwoon
3
Luk, Sherriff T. K.
3
McColl-Kennedy, Janet R.
3
Mulcahy, Rory
3
Neale, Larry
3
Palmer, Adrian
3
Patterson, Paul G.
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Zhan, Wu
3
Aksoy, Lerzan
2
Alkire, Linda
2
Altinay, Levent
2
Babakus, Emin
2
Bang, Nguyen
2
Baron, Steve
2
Basso, Kenny
2
Beatson, Amanda
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Boukis, Achilleas
2
more ...
less ...
Published in...
All
The journal of services marketing
Journal of business research : JBR
2,736
Journal of retailing and consumer services
2,287
Industrial marketing management : the international journal for industrial and high-tech firms
984
International journal of hospitality management
964
SpringerLink / Bücher
855
International journal of consumer studies
788
NBER working paper series
770
Psychology & marketing
762
The journal of brand management : an international journal
694
International journal of production economics
693
Working paper / National Bureau of Economic Research, Inc.
665
Journal of consumer research : JCR ; an interdisciplinary bimonthly
626
NBER Working Paper
584
Discussion paper series / IZA
573
Journal of retailing
565
Management science : journal of the Institute for Operations Research and the Management Sciences
532
Tourism management : research, policies, practice
525
The journal of product & brand management
511
European journal of operational research : EJOR
510
Journal of marketing research : JMR
496
Asia Pacific journal of marketing and logistics
489
European journal of marketing : EJM
481
Journal of travel and tourism marketing
475
Journal of marketing
470
International journal of production research
457
Journal of marketing management : MM
436
International journal of retail & distribution management
429
The international review of retail, distribution and consumer research
426
Journal of the Academy of Marketing Science
411
The service industries journal
408
The journal of business & industrial marketing
399
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
390
Cogent business & management
378
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
369
International journal of contemporary hospitality management
362
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
360
Marketing letters : a journal of research in marketing
358
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
352
Journal of fashion marketing and management
346
more ...
less ...
Source
All
ECONIS (ZBW)
401
Showing
1
-
10
of
401
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effects of service on multichannel retailers'
brand
equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
2
The evolution of
brand
personality : an application of online travel agencies
Ha, Hong Youl
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 529-540
Persistent link: https://www.econbiz.de/10011615549
Saved in:
3
The impact of corporate social responsibility (CSR) performance and perceived
brand
quality on customer-based
brand
preference
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Shi, Guicheng
; …
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 181-194
Persistent link: https://www.econbiz.de/10010391437
Saved in:
4
Shaping
brand
attitudes through sustainability practices : a TSR approach
Jagani, Sandeep
;
Saboorideilami, Vafa
;
Tarannum, Saraf
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 369-382
Persistent link: https://www.econbiz.de/10014516054
Saved in:
5
Promoting customers' involvement with service brands : evidence from coffee shop customers
Kim, Soon-Ho
;
Lee, Seonjeong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 733-744
Persistent link: https://www.econbiz.de/10011801521
Saved in:
6
Turning inside out : perceived internal branding in customer-firm relationship building
Kang, Doo Syen
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 462-475
Persistent link: https://www.econbiz.de/10011615500
Saved in:
7
Understanding online
retail
brand
equity : a cross-cultural perspective
Farías, Pablo
;
Reyes, Miguel
;
Peláez, Jenny
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 420-430
Persistent link: https://www.econbiz.de/10014276917
Saved in:
8
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
9
Cause for pause in
retail
service : a respond, reimagine, recover framework
Palakshappa, Nitha
;
Dodds, Sarah
;
Bulmer, Sandy
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 584-596
Persistent link: https://www.econbiz.de/10013407565
Saved in:
10
Investigating
brand
equity of third-party service providers
Grant, David B.
;
Juntunen, Jouni
;
Juga, Jari
;
Juntunen, Mari
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 214-222
Persistent link: https://www.econbiz.de/10010391432
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->