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~isPartOf:"The journal of services marketing"
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Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
116
Relationship marketing
116
Dienstleistungsqualität
106
Service quality
106
Customer satisfaction
101
Kundenzufriedenheit
101
Customer service
35
Kundenservice
35
Emotion
31
Dienstleistungssektor
29
Service industry
29
Customer experience
21
Einzelhandel
21
Retail trade
21
Beschwerdemanagement
20
Complaint management
20
Viral marketing
20
Virales Marketing
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Online retailing
19
Online-Handel
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Satisfaction
17
Services
17
Social Web
17
Social web
17
USA
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Brand management
16
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16
Markenführung
16
Customer engagement
14
Customer integration
14
Kundenintegration
14
Servicescape
13
Brand image
12
Corporate Social Responsibility
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Corporate social responsibility
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The journal of services marketing
Journal of business research : JBR
2,016
Journal of retailing and consumer services
1,948
International journal of consumer studies
766
International journal of hospitality management
726
Psychology & marketing
662
Journal of consumer research : JCR ; an interdisciplinary bimonthly
582
NBER working paper series
553
Working paper / National Bureau of Economic Research, Inc.
479
NBER Working Paper
426
Asia Pacific journal of marketing and logistics
394
The journal of product & brand management
394
Journal of marketing research : JMR
366
SpringerLink / Bücher
366
Management science : journal of the Institute for Operations Research and the Management Sciences
355
The journal of brand management : an international journal
355
European journal of marketing : EJM
352
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
344
Journal of retailing
326
Journal of international consumer marketing
322
Journal of travel and tourism marketing
317
Journal of marketing management : MM
310
Journal of marketing
304
Journal of marketing communications
303
Marketing letters : a journal of research in marketing
303
Cogent business & management
299
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
296
Journal of fashion marketing and management
295
International journal of retail & distribution management
294
Tourism management : research, policies, practice
294
The international review of retail, distribution and consumer research
291
Journal of consumer behaviour : an international research review
290
The journal of consumer marketing
286
Technological forecasting & social change : an international journal
280
Journal of the Academy of Marketing Science
277
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
277
Journal of business ethics : JOBE
263
International journal of contemporary hospitality management
261
Journal of economic psychology : research in economic psychology and behavioral economics
254
Journal of hospitality marketing & management
247
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ECONIS (ZBW)
259
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1
Understanding the role of regulatory focus in e-tailing activities
Das, Gopal
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 212-222
Persistent link: https://www.econbiz.de/10011487068
Saved in:
2
Wearing community : why customers purchase a service firm's logo products
Rosenbaum, Mark S.
;
Martin, Drew
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 310-321
Persistent link: https://www.econbiz.de/10009581894
Saved in:
3
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
4
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
5
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
6
Understanding consumer loyalty to technology-based self-services with credence qualities
Schuster, Lisa
;
Proudfoot, Judy
;
Drennan, Judy
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 522-532
Persistent link: https://www.econbiz.de/10011418359
Saved in:
7
An investigation into gamification as a customer engagement experience environment
Harwood, Tracy
;
Garry, Tony
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 533-546
Persistent link: https://www.econbiz.de/10011418363
Saved in:
8
Integrating social issues and customer engagement to drive loyalty in a service organisation
O'Brien, Ingrid M.
;
Jarvis, Wade
;
Soutar, Geoffrey N.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 547-559
Persistent link: https://www.econbiz.de/10011418367
Saved in:
9
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
10
When gambling is healthy : the restorative potential of casinos
Rosenbaum, Mark S.
;
Wong, IpKin Anthony
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 622-633
Persistent link: https://www.econbiz.de/10011418378
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