Narrow search
Showing 1 - 10 of 350
Cover Image
Time buying and time saving : effects on service convenience and the shopping experience at the mall
Lloyd, Alison Elizabeth; Chan, Ricky Y. K.; Yip, Leslie … - In: The journal of services marketing 28 (2014) 1, pp. 36-49
Persistent link: https://www.econbiz.de/10010343429
Cover Image
Servicescape attributes and consumer well-being
Sheng, Xiaojing; Siguaw, Judy A.; Simpson, Penny M. - In: The journal of services marketing 30 (2016) 7, pp. 676-685
Persistent link: https://www.econbiz.de/10011590769
Cover Image
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris; Gilboa, Shaked; Mitchell, Vincent-Wayne - In: The journal of services marketing 38 (2024) 3, pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Cover Image
"There is no place like my mall" : consumer reactions to the absence of mall experiences
Vilnai-Yavetz, Iris; Gilboa, Shaked; Mitchell, Vincent-Wayne - In: The journal of services marketing 36 (2022) 4, pp. 563-583
Persistent link: https://www.econbiz.de/10013407563
Cover Image
An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros; Dimitriadis, Sergios; Stathakopoulos, … - In: The journal of services marketing 24 (2010) 2/3, pp. 142-156
Persistent link: https://www.econbiz.de/10003990884
Cover Image
The dark side of customer service
Harris, Lloyd C. (contributor) - 2010
Persistent link: https://www.econbiz.de/10008738384
Cover Image
Customer satisfaction and business performance : a firm-level analysis
Williams, Hilary P.; Naumann, Earl - In: The journal of services marketing 25 (2011) 1, pp. 20-32
Persistent link: https://www.econbiz.de/10009009738
Cover Image
Consumer reaction to service failure and recovery : the moderating role of attitude toward complaining
Matos, Celso Augusto de; Rossi, Carlos Alberto Vargas; … - In: The journal of services marketing 23 (2009) 7, pp. 462-475
Persistent link: https://www.econbiz.de/10009525711
Cover Image
Linking the hierarchical service quality model to customer satisfaction and loyalty
Leisen Pollack, Birgit - In: The journal of services marketing 23 (2009) 1, pp. 42-50
Persistent link: https://www.econbiz.de/10009525774
Cover Image
Relative measures in service research
Aksoy, Lerzan; Hogreve, Jens; Lariviere, Bart; … - In: The journal of services marketing 29 (2015) 6/7, pp. 448-452
Persistent link: https://www.econbiz.de/10011418336