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~isPartOf:"The journal of services marketing"
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Consumer behaviour
259
Konsumentenverhalten
259
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
164
Service quality
164
Beziehungsmarketing
162
Relationship marketing
162
Customer service
54
Kundenservice
54
Dienstleistungssektor
41
Service industry
41
Emotion
38
Beschwerdemanagement
37
Complaint management
37
USA
28
United States
28
Viral marketing
25
Virales Marketing
25
Customer experience
24
Services
24
Einzelhandel
23
Retail trade
23
Satisfaction
23
Dienstleistung
22
Brand management
20
Markenführung
20
Customer integration
19
Kundenintegration
19
Online retailing
19
Online-Handel
19
Social Web
19
Social web
19
Arbeitszufriedenheit
16
Job satisfaction
16
Brand image
15
Dienstleistungsmarketing
15
Markenimage
15
Services marketing
15
Servicescape
15
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Sharma, Piyush
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Klaus, Philipp
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4
Hollebeek, Linda D.
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O'Cass, Aron
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Huang, Min-Hsin
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McColl-Kennedy, Janet R.
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Neale, Larry
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Palmer, Adrian
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Poddar, Amit
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3
Zhan, Wu
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Aksoy, Lerzan
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Alkire, Linda
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2
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2
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The journal of services marketing
Journal of business research : JBR
2,135
Journal of retailing and consumer services
2,038
International journal of hospitality management
894
International journal of consumer studies
774
Psychology & marketing
689
Journal of consumer research : JCR ; an interdisciplinary bimonthly
589
NBER working paper series
523
European Journal of Marketing
460
Working paper / National Bureau of Economic Research, Inc.
440
Asia Pacific journal of marketing and logistics
429
Journal of Consumer Marketing
408
Tourism management : research, policies, practice
407
SpringerLink / Bücher
404
Journal of travel and tourism marketing
398
The journal of product & brand management
395
NBER Working Paper
389
European journal of marketing : EJM
375
Journal of marketing research : JMR
370
The journal of brand management : an international journal
364
Management science : journal of the Institute for Operations Research and the Management Sciences
349
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Journal of marketing management : MM
340
Journal of retailing
335
Journal of the Academy of Marketing Science
330
Journal of marketing
329
Cogent business & management
327
International journal of contemporary hospitality management
325
Journal of international consumer marketing
325
The service industries journal
321
Marketing letters : a journal of research in marketing
311
Journal of Services Marketing
309
Journal of hospitality marketing & management
307
International journal of retail & distribution management
306
Journal of consumer behaviour : an international research review
306
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
305
The international review of retail, distribution and consumer research
303
Journal of fashion marketing and management
300
Journal of marketing communications
299
International Journal of Retail & Distribution Management
297
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ECONIS (ZBW)
350
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1
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350
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1
Time buying and time saving : effects on service convenience and the shopping experience at the mall
Lloyd, Alison Elizabeth
;
Chan, Ricky Y. K.
;
Yip, Leslie …
- In:
The journal of services marketing
28
(
2014
)
1
,
pp. 36-49
Persistent link: https://www.econbiz.de/10010343429
Saved in:
2
Servicescape attributes and consumer well-being
Sheng, Xiaojing
;
Siguaw, Judy A.
;
Simpson, Penny M.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 676-685
Persistent link: https://www.econbiz.de/10011590769
Saved in:
3
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
4
"There is no place like my mall" : consumer reactions to the absence of mall experiences
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 563-583
Persistent link: https://www.econbiz.de/10013407563
Saved in:
5
An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros
;
Dimitriadis, Sergios
;
Stathakopoulos, …
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 142-156
Persistent link: https://www.econbiz.de/10003990884
Saved in:
6
The dark side of customer service
Harris, Lloyd C.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008738384
Saved in:
7
Customer satisfaction and business performance : a firm-level analysis
Williams, Hilary P.
;
Naumann, Earl
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 20-32
Persistent link: https://www.econbiz.de/10009009738
Saved in:
8
Consumer reaction to service failure and recovery : the moderating role of attitude toward complaining
Matos, Celso Augusto de
;
Rossi, Carlos Alberto Vargas
; …
- In:
The journal of services marketing
23
(
2009
)
7
,
pp. 462-475
Persistent link: https://www.econbiz.de/10009525711
Saved in:
9
Linking the hierarchical service quality model to customer satisfaction and loyalty
Leisen Pollack, Birgit
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 42-50
Persistent link: https://www.econbiz.de/10009525774
Saved in:
10
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
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