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Employee, branch, and brand switching : the role of linguistic choice, use and adaptation
Zolfagharian, Mohammadali; Hasan, Fuad; Iyer, Pramod - In: The journal of services marketing 31 (2017) 4/5, pp. 452-470
Persistent link: https://www.econbiz.de/10011742747
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The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma; Becker-Özcamlica, Hürrem - In: The journal of services marketing 36 (2022) 8, pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
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Improving service interactions through inclusive language for Sindh's Sheedis
Ali, Ameer; Maya Khemlani David; Channa, Abdul Razaque - In: The journal of services marketing 36 (2022) 7, pp. 952-963
Persistent link: https://www.econbiz.de/10013407629
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Does language shape the mind? : linguistic fluency and perception of service quality
Kim, Jong Min; Park, Sungjun - In: The journal of services marketing 37 (2023) 1, pp. 53-64
Persistent link: https://www.econbiz.de/10013542893
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Retrospective: "culture shocks" in inter-cultural service encounters?
Stauss, Bernd - In: The journal of services marketing 30 (2016) 4, pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
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In their shoes: co-creating value from deaf/hearing perspectives
Abney, Alexandra K.; White, Allyn; Shanahan, Kevin J.; … - In: The journal of services marketing 31 (2017) 4/5, pp. 313-325
Persistent link: https://www.econbiz.de/10011742684
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Retrospective: tracking service failures and employee recovery efforts
Hoffman, K. Douglas; Kelley, Scott W.; Rotalsky, Holly M. - In: The journal of services marketing 30 (2016) 1, pp. 7-10
Persistent link: https://www.econbiz.de/10011445577
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A study on consumer adoption of technology-facilitated services
Chowdhury, Indranil Roy; Patro, Sanjay; Venugopal, Pingali - In: The journal of services marketing 28 (2014) 6, pp. 471-483
Persistent link: https://www.econbiz.de/10010434600
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Managing customer-to-customer interactions : revisiting older models for a fresh perspective
Furrer, Olivier; Landry, Mikèle; Baillod, Chloé - In: The journal of services marketing 38 (2024) 1, pp. 71-86
Persistent link: https://www.econbiz.de/10014473586
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Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata; Barrios, Andrés; Didonet, Simone Regina - In: The journal of services marketing 37 (2023) 7, pp. 851-861
Persistent link: https://www.econbiz.de/10014333402