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~isPartOf:"The journal of services marketing"
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Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
116
Relationship marketing
116
Dienstleistungsqualität
106
Service quality
106
Customer satisfaction
101
Kundenzufriedenheit
101
Customer service
35
Kundenservice
35
Emotion
31
Dienstleistungssektor
29
Service industry
29
Customer experience
21
Einzelhandel
21
Retail trade
21
Beschwerdemanagement
20
Complaint management
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Viral marketing
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Virales Marketing
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Online retailing
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Online-Handel
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Satisfaction
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Services
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Social Web
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Social web
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USA
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Markenführung
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Customer integration
14
Kundenintegration
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Servicescape
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Brand image
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Corporate Social Responsibility
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The journal of services marketing
Journal of business research : JBR
2,076
Journal of retailing and consumer services
1,936
International journal of consumer studies
768
International journal of hospitality management
728
Journal of marketing research : JMR
667
Psychology & marketing
662
NBER working paper series
656
Journal of consumer research : JCR ; an interdisciplinary bimonthly
587
Working paper / National Bureau of Economic Research, Inc.
572
NBER Working Paper
516
Journal of marketing
462
SpringerLink / Bücher
412
Asia Pacific journal of marketing and logistics
393
The journal of product & brand management
393
Management science : journal of the Institute for Operations Research and the Management Sciences
375
European journal of marketing : EJM
367
Journal of retailing
359
The journal of brand management : an international journal
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
344
Journal of the Academy of Marketing Science
332
Journal of marketing management : MM
331
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
328
Journal of international consumer marketing
322
Marketing letters : a journal of research in marketing
321
Journal of travel and tourism marketing
318
Journal of consumer behaviour : an international research review
304
Cogent business & management
299
Journal of marketing communications
298
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
295
Journal of fashion marketing and management
294
Tourism management : research, policies, practice
294
International journal of retail & distribution management
292
The international review of retail, distribution and consumer research
289
The journal of consumer marketing
286
Technological forecasting & social change : an international journal
272
Journal of business ethics : JOBE
267
International journal of contemporary hospitality management
264
Journal of economic psychology : research in economic psychology and behavioral economics
262
Marketing intelligence & planning
250
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ECONIS (ZBW)
259
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1
The consumer's perspective on evaluating products : service is the key
Oliver, Jason
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 200-210
Persistent link: https://www.econbiz.de/10011309000
Saved in:
2
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
3
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
4
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
5
Understanding consumer loyalty to technology-based self-services with credence qualities
Schuster, Lisa
;
Proudfoot, Judy
;
Drennan, Judy
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 522-532
Persistent link: https://www.econbiz.de/10011418359
Saved in:
6
An investigation into gamification as a customer engagement experience environment
Harwood, Tracy
;
Garry, Tony
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 533-546
Persistent link: https://www.econbiz.de/10011418363
Saved in:
7
Integrating social issues and customer engagement to drive loyalty in a service organisation
O'Brien, Ingrid M.
;
Jarvis, Wade
;
Soutar, Geoffrey N.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 547-559
Persistent link: https://www.econbiz.de/10011418367
Saved in:
8
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
9
When gambling is healthy : the restorative potential of casinos
Rosenbaum, Mark S.
;
Wong, IpKin Anthony
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 622-633
Persistent link: https://www.econbiz.de/10011418378
Saved in:
10
Customer relationship investment and relationship strength : evidence from insurance industry in China
Shi, Guicheng
;
Bu, Huimei
;
Ping, Yuan
;
Liu, Matthew Tingchi
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 201-211
Persistent link: https://www.econbiz.de/10011487039
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