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Testing a branch performance model in a New Zealand bank
Yavas, Ugur; Babakus, Emin; Ashill, Nicholas J. - In: The journal of services marketing 24 (2010) 5, pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
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Does usage level of online services matter to customers' bank loyalty?
Levy, Shalom - In: The journal of services marketing 28 (2014) 4, pp. 292-299
Persistent link: https://www.econbiz.de/10010411935
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Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl; Laud, Gaurangi; Chou, Cindy Yunhsin - In: The journal of services marketing 37 (2023) 3, pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
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Conducting service research that matters
Gustafsson, Anders; Aksoy, Lerzan; Brady, Michael K.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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Relative measures in service research
Aksoy, Lerzan; Hogreve, Jens; Lariviere, Bart; … - In: The journal of services marketing 29 (2015) 6/7, pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
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A self-determination theory perspective on customer participation in service development
Engström, Jon; Elg, Mattias - In: The journal of services marketing 29 (2015) 6/7, pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
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Understanding consumer loyalty to technology-based self-services with credence qualities
Schuster, Lisa; Proudfoot, Judy; Drennan, Judy - In: The journal of services marketing 29 (2015) 6/7, pp. 522-532
Persistent link: https://www.econbiz.de/10011418359
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Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.; Arteaga-Moreno, Francisco; Del … - In: The journal of services marketing 30 (2016) 2, pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
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Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush; Zhan, Wu; Su, Yong - In: The journal of services marketing 30 (2016) 2, pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
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How does customer orientation influence authentic emotional display?
Huang, Yu-Shan; Brown, Tom - In: The journal of services marketing 30 (2016) 3, pp. 316-326
Persistent link: https://www.econbiz.de/10011524406