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~isPartOf:"The journal of services marketing"
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Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
131
Service quality
131
Beziehungsmarketing
110
Relationship marketing
110
Consumer behaviour
103
Konsumentenverhalten
103
Customer service
48
Kundenservice
48
Satisfaction
37
Dienstleistungssektor
28
Service industry
28
Beschwerdemanagement
27
Complaint management
27
Zufriedenheit
21
Arbeitszufriedenheit
19
Emotion
19
Job satisfaction
19
Customer experience
17
Lebensqualität
17
Quality of life
17
Services
17
Well-being
16
Dienstleistung
14
USA
14
United States
14
Einzelhandel
12
Retail trade
12
Loyalty
11
Service encounter
11
Viral marketing
11
Virales Marketing
11
Customer integration
10
Kundenintegration
10
Service recovery
10
Arbeitsverhalten
9
Confidence
9
Dienstleistungsmarketing
9
Services marketing
9
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Article
207
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208
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208
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208
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Sharma, Piyush
7
Collier, Joel E.
4
Klaus, Philipp
4
Mattila, Anna S.
4
Barnes, Donald C.
3
Huang, Min-Hsin
3
Palmer, Adrian
3
Patterson, Paul G.
3
Zhan, Wu
3
Aksoy, Lerzan
2
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Brady, Michael K.
2
Bruce, Helen L.
2
Cheng, Zhao-Hong
2
Coughlan, Joseph
2
Furrer, Olivier
2
Gounaris, Spiros
2
Gruber, Thorsten
2
Harris, Lloyd C.
2
Holloway, Betsy Bugg
2
Kim, Jong Min
2
Kim, Namin
2
Kim, Namwoon
2
Kuppelwieser, Volker
2
Landry, Mikèle
2
Le Nguyen Hau
2
Leisen Pollack, Birgit
2
Lin, Binshan
2
Luk, Sherriff T. K.
2
Matos, Celso Augusto de
2
McColl-Kennedy, Janet R.
2
Medler-Liraz, Hana
2
Ngo, Liem Viet
2
O'Cass, Aron
2
Seger-Guttmann, Tali
2
Stathakopoulos, Vlasis
2
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The journal of services marketing
Discussion paper series / IZA
585
NBER working paper series
545
Working paper / National Bureau of Economic Research, Inc.
520
NBER Working Paper
453
Journal of retailing and consumer services
446
International journal of production research
395
Journal of business research : JBR
391
International journal of hospitality management
379
SpringerLink / Bücher
335
Business process management journal
331
The Geneva papers on risk and insurance - issues and practice : an official journal of the Geneva Association
327
IZA Discussion Paper
318
Journal of health economics
303
Zeitschrift für die gesamte Versicherungswissenschaft : Zeitschrift des Deutschen Vereins für Versicherungswissenschaft e.V.
257
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
219
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
205
Journal of Services Marketing
203
The service industries journal
202
Betriebs-Berater : BB
200
IZA Discussion Papers
194
Tourism management : research, policies, practice
191
The journal of risk and insurance : the journal of the American Risk and Insurance Association
186
Journal of travel and tourism marketing
182
Health affairs : at the intersection of health, health care, and policy
166
Journal of hospitality marketing & management
163
Journal of economic behavior & organization : JEBO
158
Working paper
154
International journal of contemporary hospitality management
151
CESifo working papers
148
International journal of productivity and quality management : IJPQM
148
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
147
Business Process Management Journal
143
International journal of production economics
138
MPRA Paper
136
Cogent business & management
134
Health economics
133
The TQM journal : the international review of organizational improvement
132
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
129
International Journal of Bank Marketing
122
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ECONIS (ZBW)
208
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1
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10
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208
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date (oldest first)
1
The influence of the employer brand on employee attitudes relevant for service branding : an empirical investigation
Bodderas, Mareike
;
Cachelin, Joe͏̈l Luc
;
Maas, Peter
; …
- In:
The journal of services marketing
25
(
2011
)
7
,
pp. 497-508
Persistent link: https://www.econbiz.de/10009387524
Saved in:
2
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
3
Corporate social responsibility and customer loyalty : exploring the role of identification,
satisfaction
and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
4
The consumer's perspective on evaluating products : service is the key
Oliver, Jason
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 200-210
Persistent link: https://www.econbiz.de/10011309000
Saved in:
5
Customer reactions to service failure and recovery in the banking industry : the influence of switching costs
Matos, Celso Augusto de
;
Henrique, Jorge Luiz
;
Rosa, …
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 526-538
Persistent link: https://www.econbiz.de/10010231177
Saved in:
6
Beyond loyalty : customer
satisfaction
, loyalty, and fortitude
Fraering, Martin
;
Minor, Michael
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
Saved in:
7
As time goes by ... maintaining longitudinal
satisfaction
: a perspective of hedonic adaptation
Ying, Yu
;
Jing, Fengjie
;
Bang, Nguyen
;
Chen, Junsong
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 63-74
Persistent link: https://www.econbiz.de/10011445623
Saved in:
8
Intrinsic value dimensions and the value-
satisfaction
-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
9
The effects of anticipatory emotions on service
satisfaction
and behavioral intention
Koenig-Lewis, Nicole
;
Palmer, Adrian
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 437-451
Persistent link: https://www.econbiz.de/10010434609
Saved in:
10
Functional vs relational benefits : what matters most in affinity marketing?
Koritos, Christos
;
Koronios, Konstantinos
; …
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 265-275
Persistent link: https://www.econbiz.de/10010411944
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