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The influence of the employer brand on employee attitudes relevant for service branding : an empirical investigation
Bodderas, Mareike; Cachelin, Joe͏̈l Luc; Maas, Peter; … - In: The journal of services marketing 25 (2011) 7, pp. 497-508
Persistent link: https://www.econbiz.de/10009387524
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When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda; Burton, Jamie; Gruber, Thorsten - In: The journal of services marketing 29 (2015) 6/7, pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
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Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The journal of services marketing 29 (2015) 1, pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
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The consumer's perspective on evaluating products : service is the key
Oliver, Jason - In: The journal of services marketing 29 (2015) 3, pp. 200-210
Persistent link: https://www.econbiz.de/10011309000
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Customer reactions to service failure and recovery in the banking industry : the influence of switching costs
Matos, Celso Augusto de; Henrique, Jorge Luiz; Rosa, … - In: The journal of services marketing 27 (2013) 7, pp. 526-538
Persistent link: https://www.econbiz.de/10010231177
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Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin; Minor, Michael - In: The journal of services marketing 27 (2013) 4, pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
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As time goes by ... maintaining longitudinal satisfaction : a perspective of hedonic adaptation
Ying, Yu; Jing, Fengjie; Bang, Nguyen; Chen, Junsong - In: The journal of services marketing 30 (2016) 1, pp. 63-74
Persistent link: https://www.econbiz.de/10011445623
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Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.; Arteaga-Moreno, Francisco; Del … - In: The journal of services marketing 30 (2016) 2, pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
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The effects of anticipatory emotions on service satisfaction and behavioral intention
Koenig-Lewis, Nicole; Palmer, Adrian - In: The journal of services marketing 28 (2014) 6, pp. 437-451
Persistent link: https://www.econbiz.de/10010434609
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Functional vs relational benefits : what matters most in affinity marketing?
Koritos, Christos; Koronios, Konstantinos; … - In: The journal of services marketing 28 (2014) 3, pp. 265-275
Persistent link: https://www.econbiz.de/10010411944