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~isPartOf:"The journal of services marketing"
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Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
121
Konsumentenverhalten
121
Customer satisfaction
111
Kundenzufriedenheit
111
Dienstleistungsqualität
100
Service quality
100
Customer service
39
Kundenservice
39
Dienstleistungssektor
31
Service industry
31
Customer integration
30
Kundenintegration
30
Lieferantenmanagement
25
Services
25
Supplier relationship management
25
Customer experience
23
Dienstleistungsmarketing
23
Services marketing
23
Dienstleistung
21
USA
21
United States
21
Betriebliche Wertschöpfung
20
Value creation
20
Beschwerdemanagement
19
Complaint management
19
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19
Einzelhandel
18
Retail trade
18
Social Web
18
Social web
18
Customer engagement
17
E-commerce
17
Electronic Commerce
17
Confidence
15
Loyalty
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Vertrauen
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Brand management
14
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Klaus, Philipp
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The journal of services marketing
Industrial marketing management : the international journal for industrial and high-tech firms
1,063
Journal of business research : JBR
965
Journal of retailing and consumer services
769
SpringerLink / Bücher
621
International journal of production economics
566
The journal of business & industrial marketing
420
International journal of production research
393
European journal of operational research : EJOR
359
International journal of hospitality management
358
The service industries journal
255
Journal of the Academy of Marketing Science
219
Gabler Edition Wissenschaft
215
Management science : journal of the Institute for Operations Research and the Management Sciences
213
Electronic commerce research
203
Journal of strategic marketing
197
Journal of retailing
173
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
172
Journal of purchasing and supply management
168
Journal of marketing
167
International journal of electronic customer relationship management : IJECRM
164
Journal of business-to-business marketing
159
Transportation research / E : an international journal
156
Springer eBook Collection
154
International journal of business information systems : IJBIS
152
Springer eBook Collection / Business and Economics
150
Asia Pacific journal of marketing and logistics
149
Journal of travel and tourism marketing
149
International journal of contemporary hospitality management
146
Cogent business & management
145
Information systems and e-business management : ISeB
143
Tourism management : research, policies, practice
141
Journal of hospitality marketing & management
137
European Journal of Marketing
135
Technological forecasting & social change : an international journal
135
Journal of operations management
134
European journal of marketing : EJM
132
Journal of internet commerce
131
Journal of service research : JSR
129
Information systems research : ISR
128
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ECONIS (ZBW)
245
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245
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1
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
2
Strategic B2B customer experience management : the importance of outcomes-based measures
Zolkiewski, Judy
;
Story, Victoria
;
Burton, Jamie
;
Chan, Paul
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 172-184
Persistent link: https://www.econbiz.de/10011654708
Saved in:
3
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
4
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
5
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
Saved in:
6
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
7
B2B services : linking service loyalty and brand equity
Rauyruen, Papassapa
;
Miller, Kenneth E.
;
Groth, Markus
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 175-186
Persistent link: https://www.econbiz.de/10009525757
Saved in:
8
Relationality in the service logic of value creation
FitzPatrick, Mary
;
Varey, Richard J.
;
Grönroos, Christian
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 463-471
Persistent link: https://www.econbiz.de/10011418346
Saved in:
9
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
10
The mediating effects of customers' intimacy perceptions on the trust-commitment relationship
Ponder, Nicole
;
Holloway, Betsy Bugg
;
Hansen, John D.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 75-87
Persistent link: https://www.econbiz.de/10011445670
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