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~isPartOf:"The journal of services marketing"
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Managing retailer cooperation...
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Einzelhandel
33
Retail trade
33
Consumer behaviour
21
Konsumentenverhalten
21
Dienstleistungsqualität
17
Service quality
17
Beziehungsmarketing
15
Relationship marketing
15
Customer satisfaction
12
Kundenzufriedenheit
12
Retail
9
Servicescape
5
Customer experience
4
E-commerce
4
Electronic Commerce
4
Ladengestaltung
4
Online retailing
4
Online-Handel
4
Retailing
4
Store design
4
Dienstleistungssektor
3
Salespeople
3
Service industry
3
Structural equation model
3
Strukturgleichungsmodell
3
Verkaufspersonal
3
Atmospherics
2
Behinderte
2
Brand image
2
Brand management
2
Consumer behavior
2
Customer service
2
Disability
2
Disabled persons
2
Einkaufszentrum
2
Emotion
2
Hong Kong
2
Hongkong
2
Innovation
2
Innovation adoption
2
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Chen, Ivy S. N.
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The journal of services marketing
Journal of retailing and consumer services
666
Journal of retailing
313
The international review of retail, distribution and consumer research
230
International journal of retail & distribution management
226
Journal of business research : JBR
192
International journal of production economics
179
European journal of operational research : EJOR
178
International journal of retail and distribution management
98
Management science : journal of the Institute for Operations Research and the Management Sciences
94
Ifo Schnelldienst
82
Ifo-Schnelldienst
80
SpringerLink / Bücher
79
NBER working paper series
72
Manufacturing & service operations management : M & SOM
71
Production and operations management : an international journal of the Production and Operations Management Society
64
Journal of marketing
59
NBER Working Paper
58
International journal of production research
57
Omega : the international journal of management science
57
Working paper / National Bureau of Economic Research, Inc.
57
Transportation research / E : an international journal
56
Handelsforschung
54
European retail research
51
European journal of marketing : EJM
45
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
45
Europäische Hochschulschriften / 5
44
International journal of electronic marketing and retailing : IJEMR
44
The service industries journal
41
International journal of industrial organization
39
Psychology & marketing
38
Schriften zur Handelsforschung
38
Journal of the Academy of Marketing Science
37
ifo Schnelldienst
36
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
35
Retailing in the 21st century : current and future trends
35
Production and operations management : the flagship research journal of the Production and Operations Management Society
32
Journal of marketing channels : ... distribution systems, strategy, and management
30
Business history
29
Discussion paper / Centre for Economic Policy Research
29
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ECONIS (ZBW)
33
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1
Does a retailer's charisma matter? : a study of frontline employee perceptions of charisma in the retail setting
Lindblom, Arto
;
Kajalo, Sami
;
Mitronen, Lasse
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 266-276
Persistent link: https://www.econbiz.de/10011524372
Saved in:
2
An alternative model of self-service retail technology adoption
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 406-420
Persistent link: https://www.econbiz.de/10011387953
Saved in:
3
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.
;
Blodgett, Jeffrey
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Saved in:
4
Building trust by signaling trustworthiness in service retail
Kharouf, Husni
;
Lund, Donald J.
;
Sekhon, Harjit
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 361-373
Persistent link: https://www.econbiz.de/10010419912
Saved in:
5
The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana
;
Broilo, Patricia Liebesny
;
Espartel, …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
Saved in:
6
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
7
A framework for encouraging retail customer feedback
Celuch, Kevin
;
Robinson, Nadine M.
;
Walsh, Anna M.
- In:
The journal of services marketing
29
(
2015
)
4
,
pp. 280-292
Persistent link: https://www.econbiz.de/10011406403
Saved in:
8
Deviant employees and dreadful service encounters : customer tales of discord and distrust
Patterson, Anthony
;
Baron, Steve
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 438-445
Persistent link: https://www.econbiz.de/10008749366
Saved in:
9
Synergistic effects of operant knowledge resources
Melancon, Joanna Phillips
;
Griffith, David A.
;
Noble, …
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 400-411
Persistent link: https://www.econbiz.de/10008653365
Saved in:
10
Service convenience and social servicescape : retail vs hedonic setting
Nguyen, Doan T.
;
DeWitt, Tom
;
Russell-Bennett, Rebekah
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 265-277
Persistent link: https://www.econbiz.de/10009581935
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