Narrow search
Showing 11 - 20 of 285
Cover Image
An alternative model of self-service retail technology adoption
Kaushik, Arun Kumar; Rahman, Zillur - In: The journal of services marketing 29 (2015) 5, pp. 406-420
Persistent link: https://www.econbiz.de/10011387953
Cover Image
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.; Blodgett, Jeffrey - In: The journal of services marketing 30 (2016) 7, pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Cover Image
The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana; Broilo, Patricia Liebesny; Espartel, … - In: The journal of services marketing 31 (2017) 4/5, pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
Cover Image
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine; Klose, Sonja; Ettinger, Andreas - In: The journal of services marketing 31 (2017) 6, pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Cover Image
A framework for encouraging retail customer feedback
Celuch, Kevin; Robinson, Nadine M.; Walsh, Anna M. - In: The journal of services marketing 29 (2015) 4, pp. 280-292
Persistent link: https://www.econbiz.de/10011406403
Cover Image
Push, scream, or leave : how do consumers cope with crowded retail stores?
Whiting, Anita - In: The journal of services marketing 23 (2009) 7, pp. 487-495
Persistent link: https://www.econbiz.de/10009525707
Cover Image
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.; Daunt, Kate L. - In: The journal of services marketing 27 (2013) 4, pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Cover Image
The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire; Coughlan, Joseph; Mullen, Michael R. - In: The journal of services marketing 27 (2013) 4, pp. 271-280
Persistent link: https://www.econbiz.de/10009788854
Cover Image
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.; Sharma, Piyush; Chen, Ivy S. N. - In: The journal of services marketing 27 (2013) 1, pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Cover Image
Gender and age as moderators in the service evaluation process
Sharma, Piyush; Chen, Ivy S. N.; Luk, Sherriff T. K. - In: The journal of services marketing 26 (2012) 2, pp. 102-114
Persistent link: https://www.econbiz.de/10009568252