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Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
129
Service quality
129
Beziehungsmarketing
109
Relationship marketing
109
Consumer behaviour
102
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Sharma, Piyush
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The journal of services marketing
Journal of retailing and consumer services
457
International journal of hospitality management
378
Journal of business research : JBR
324
Journal of Services Marketing
218
European Journal of Marketing
189
The service industries journal
179
Tourism management : research, policies, practice
177
Journal of travel and tourism marketing
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of Consumer Marketing
168
Journal of hospitality marketing & management
157
International journal of contemporary hospitality management
145
International Journal of Bank Marketing
138
Cogent business & management
125
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Services marketing quarterly
100
Asia Pacific journal of marketing and logistics
98
Journal of air transport management
96
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
94
Psychology & marketing
94
Tourism management perspectives : TMP
91
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Service business
85
International Journal of Contemporary Hospitality Management
84
Marketing Intelligence & Planning
79
The international journal of bank marketing : IJBM
79
Industrial marketing management : the international journal for industrial and high-tech firms
73
International journal of productivity and quality management : IJPQM
73
Journal of strategic marketing
73
Journal of the Academy of Marketing Science
73
Journal of service management
71
SpringerLink / Bücher
67
Total quality management & business excellence
66
International Journal of Quality & Reliability Management
65
International Journal of Retail & Distribution Management
65
European journal of marketing : EJM
64
International journal of quality and service sciences
64
International journal of services and operations management
64
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ECONIS (ZBW)
192
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1
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1
The effects of companies’ face mask usage on consumers’ reactions in the service marketplace
Pichierri, Marco
;
Petruzzellis, Luca
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 530-549
Persistent link: https://www.econbiz.de/10013407560
Saved in:
2
Exploring consumers' attitude towards relationship marketing
Jones, Michael A.
;
Reynolds, Kristy E.
;
Arnold, Mark J.
; …
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 188-199
Persistent link: https://www.econbiz.de/10011309001
Saved in:
3
Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
Carlson, Jamie
;
O'Cass, Aron
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 112-127
Persistent link: https://www.econbiz.de/10003990882
Saved in:
4
An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros
;
Dimitriadis, Sergios
;
Stathakopoulos, …
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 142-156
Persistent link: https://www.econbiz.de/10003990884
Saved in:
5
Do hotels' "green" attributes contribute to customer satisfaction?
Robinot, E.
;
Giannelloni, J.-L.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 157-169
Persistent link: https://www.econbiz.de/10003990885
Saved in:
6
The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts
Hume, Margee
;
Sullivan Mort, Gillian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 170-182
Persistent link: https://www.econbiz.de/10003990915
Saved in:
7
The service hand-off: effects of multivendor service performance on customer satisfaction : an experimental study
Allred, Chad R.
;
Money, R. Bruce
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 183-195
Persistent link: https://www.econbiz.de/10003990917
Saved in:
8
Customer experience management: a critical review of an emerging idea
Palmer, Adrian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 196-208
Persistent link: https://www.econbiz.de/10003990921
Saved in:
9
External equity, loyalty program membership, and service recovery
Morrison, Olivier
;
Huppertz, John W.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 244-254
Persistent link: https://www.econbiz.de/10003990935
Saved in:
10
The dark side of customer service
Harris, Lloyd C.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008738384
Saved in:
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