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An overview of the Indian contact centre industry
Wallace, Catriona - In: The next available operator : managing human resources …, (pp. 13-32). 2009
Persistent link: https://www.econbiz.de/10003923597
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Human resource management in Indian call centres/business process outsourcing
Thite, Mohan; Russell, Bob - In: The next available operator : managing human resources …, (pp. 33-58). 2009
Persistent link: https://www.econbiz.de/10003923602
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Work processes and emerging problems in Indian call centres
Budhwar, Pawan S.; Malhotra, Neeru; Virender Singh - In: The next available operator : managing human resources …, (pp. 59-82). 2009
Persistent link: https://www.econbiz.de/10003923605
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Transnationalism in Indian call centres
Mirchandani, Kiran - In: The next available operator : managing human resources …, (pp. 83-111). 2009
Persistent link: https://www.econbiz.de/10003923607
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Union formation in Indian call centres
Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: The next available operator : managing human resources …, (pp. 145-181). 2009
Persistent link: https://www.econbiz.de/10003923614
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Employment systems in call centres in the United Stats and India
Batt, Rosemary L.; Doellgast, Virginia; Kwon, Hyunji - In: The next available operator : managing human resources …, (pp. 217-252). 2009
Persistent link: https://www.econbiz.de/10003923645
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Managing work and employment in Australian and Indian call centres
Russell, Bob; Thite, Mohan - In: The next available operator : managing human resources …, (pp. 253-278). 2009
Persistent link: https://www.econbiz.de/10003923647
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Strategic human resource management in outsourced call centres in India and Canada
Carroll, Wendy; Wagar, Terry - In: The next available operator : managing human resources …, (pp. 279-305). 2009
Persistent link: https://www.econbiz.de/10003923649