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Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle; Rajaobelina, Lova; Ricard, Line; … - In: The service industries journal 37 (2017) 5/6, pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
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Service encounters as bases for innovation
Sundbo, Jon; Sundbo, Donna; Henten, Anders - In: The service industries journal 35 (2015) 5/6, pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
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Customer service well-being : scale development and validation
Falter, Mareike; Hadwich, Karsten - In: The service industries journal 40 (2020) 1/2, pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
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Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro; Ho, Bach Quang - In: The service industries journal 43 (2023) 3/4, pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
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Consumers' captive service experiences : it's you and me
Rayburn, Steven W. - In: The service industries journal 35 (2015) 15/16, pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
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The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo; Ok, Chihyung; Gwinner, Kevin Patrick - In: The service industries journal 30 (2010) 7/8, pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
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Internal market orientation and its influence on the satisfaction of contact personnel
Tortosa-Edo, Vicent; Sánchez-García, Javier; … - In: The service industries journal 30 (2010) 7/8, pp. 1279-1297
Persistent link: https://www.econbiz.de/10003996865
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The effect of service failure types and service recovery on customer satisfaction : a mental accounting perspective
Chuang, Shih-chieh; Cheng, Yin-hui; Chang, Chai-jung; … - In: The service industries journal 32 (2012) 1/2, pp. 257-271
Persistent link: https://www.econbiz.de/10009427682
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Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo; Iglesias Argu͏̈elles, Víctor - In: The service industries journal 32 (2012) 1/2, pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
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Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali; Medler-Liraz, Hana - In: The service industries journal 36 (2016) 7/8, pp. 356-373
Persistent link: https://www.econbiz.de/10011564156