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~isPartOf:"The service industries journal"
~subject:"Dienstleistungssektor"
~subject:"USA"
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Dienstleistungssektor
USA
Service industry
270
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
137
Service quality
137
Großbritannien
90
United Kingdom
90
Beziehungsmarketing
80
Relationship marketing
80
Consumer behaviour
68
Konsumentenverhalten
68
Innovation
55
Services
44
Dienstleistung
43
Innovation management
43
Innovationsmanagement
43
Customer service
33
Kundenservice
33
Bibliometrics
31
Bibliometrie
31
KMU
22
SME
22
Spain
21
Spanien
21
customer satisfaction
20
Productivity
18
Produktivität
18
Service innovation
18
Taiwan
18
Beschwerdemanagement
17
Complaint management
17
Customer integration
17
Kundenintegration
17
Performance measurement
17
Performance-Messung
17
Tourism industry
17
Tourismuswirtschaft
17
United States
17
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261
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15
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274
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17
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17
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4
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4
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3
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English
276
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Williams, Colin C.
8
Altinay, Levent
6
Ribeiro Soriano, Domingo
4
Daniels, Peter W.
3
Fisk, Raymond P.
3
Horodnic, Ioana Alexandra
3
Kraus, Sascha
3
Mas-Verdu, Francisco
3
Rayburn, Steven W.
3
Rubalcaba-Bermejo, Luis
3
Serrasqueiro, Zélia M.
3
Stare, Metka
3
Wirtz, Jochen
3
Akehurst, Gary
2
Alkire, Linda
2
Apfelthaler, Gerhard
2
Backhouse, Chris J.
2
Beyers, William B.
2
Caselli, Gian Paolo
2
Chaston, Ian
2
Djellal, Faridah
2
Gallouj, Fai͏̈z
2
Ghauri, Pervez N.
2
Gomes, Carlos Francisco
2
Hofmeister, Johannes
2
Jaaron, Ayham A. M.
2
Jaklič, Andreja
2
Kautonen, Mika
2
Kayaoglu, Aysegul
2
Kedir, Abbi Mamo
2
Lee, Sang M.
2
Lings, Ian
2
Maroto Sánchez, Andrés
2
Maçãs Nunes, Paulo J.
2
Meer, Robert van der
2
Montoro-Sanchez, Angeles
2
Nätti, Satu
2
Ortiz-de-Urbina-Criado, Marta
2
Pastrello, Gabriele
2
Pla-Barber, José
2
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The service industries journal
Working paper / National Bureau of Economic Research, Inc.
301
Discussion paper / Centre for Economic Policy Research
147
NBER working paper series
119
SpringerLink / Bücher
116
Discussion paper series / IZA
115
Journal of business research : JBR
113
The journal of services marketing
101
Applied economics
84
Discussion paper
79
International journal of hospitality management
70
Working paper
69
Industrial marketing management : the international journal for industrial and high-tech firms
67
Journal of international money and finance
66
International journal of production economics
65
NBER Working Paper
65
Service business
65
Journal of service research : JSR
63
Journal of service management
61
Journal of retailing and consumer services
60
IZA Discussion Papers
55
LIS Working Paper Series
53
Economics letters
50
Research policy : policy, management and economic studies of science, technology and innovation
48
The American economic review
47
CESifo working papers
45
Europäische Hochschulschriften / 5
45
International journal of services technology and management
44
Services marketing quarterly
44
Structural change and economic dynamics : SC+ED
42
The international journal of human resource management
41
ZEW discussion papers
41
Applied financial economics
40
Regional studies
40
Springer eBook Collection
39
The review of economics and statistics
39
The economic journal : the journal of the Royal Economic Society
38
Technological forecasting & social change : an international journal
37
The journal of business & industrial marketing
37
European journal of operational research : EJOR
36
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ECONIS (ZBW)
276
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1
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of
276
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1
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
3
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
4
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
5
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
6
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
7
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
8
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
9
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
10
Special issue: Services, regional development and innovation
Mas-Verdu, Francisco
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10003992700
Saved in:
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