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~isPartOf:"The service industries journal"
~subject:"E-commerce"
~subject:"Service quality"
~subject:"Supplier relationship management"
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E-commerce
Service quality
Supplier relationship management
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
145
Consumer behaviour
93
Konsumentenverhalten
93
Social Web
28
Social web
28
Taiwan
28
Dienstleistungssektor
26
Service industry
26
Beschwerdemanagement
25
Complaint management
25
Customer service
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Kundenservice
24
Confidence
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Vertrauen
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Customer integration
21
Kundenintegration
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Emotion
20
customer satisfaction
20
Electronic Commerce
19
Bank
16
Dienstleistung
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Services
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Betriebliche Wertschöpfung
15
Customer value
15
Internet marketing
15
Kundenwert
15
Lieferantenmanagement
15
Online-Marketing
15
Value creation
15
customer loyalty
14
service quality
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Brand management
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Markenführung
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Apetrei, Andreea
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Janda, Swinder
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Kandampully, Jay
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Lin, Wen-bao
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2
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2
Yang, Ching-chow
2
Yi, Youjae
2
Aimin, Wang
1
Aksoy, Nilsah Cavdar
1
Alkire, Linda
1
Alves, Helena
1
Amario, Enrique Martín
1
Amin, Muslim
1
Anderson, Sidney
1
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1
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1
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1
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The service industries journal
Journal of retailing and consumer services
343
Journal of business research : JBR
323
Industrial marketing management : the international journal for industrial and high-tech firms
293
International journal of hospitality management
280
The journal of services marketing
173
The journal of business & industrial marketing
157
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
143
Journal of hospitality marketing & management
116
International journal of contemporary hospitality management
114
Journal of travel and tourism marketing
110
Services marketing quarterly
107
Service business
89
SpringerLink / Bücher
81
Tourism management : research, policies, practice
81
Journal of air transport management
77
Journal of service research : JSR
77
The TQM journal : the international review of organizational improvement
76
Cogent business & management
75
Asia Pacific journal of marketing and logistics
70
International journal of quality and service sciences
69
Technological forecasting & social change : an international journal
67
International journal of electronic customer relationship management : IJECRM
66
International journal of services and operations management
66
Journal of the Academy of Marketing Science
66
Journal of service management
65
Journal of strategic marketing
63
International journal of electronic marketing and retailing : IJEMR
62
Total quality management & business excellence
62
International journal of quality & reliability management
60
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
58
International journal of business information systems : IJBIS
58
International journal of productivity and quality management : IJPQM
57
Electronic commerce research
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
International journal of services, economics and management
53
Marketing intelligence & planning
52
International journal of production economics
51
The international journal of bank marketing : IJBM
51
Managing service quality : MSQ ; an international journal
50
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ECONIS (ZBW)
164
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1
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
2
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
3
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
4
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
5
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
6
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
7
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
8
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
9
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
10
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
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