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Non-targeted customers in individualistic versus collectivistic cultures
Bang, Nguyen; Chen, Junsong; Chen, Cheng-hao Steve; Yu, … - In: The service industries journal 34 (2014) 15, pp. 1199-1218
Persistent link: https://www.econbiz.de/10010492129
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The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula; Sauer, Nicola E.; Teichmann, … - In: The service industries journal 42 (2022) 11/12, pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
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Status demotion in hierarchical loyalty programs : effects of payment source
Ramaseshan, B.; Stein, Alisha; Rabbanee, Fazlul K. - In: The service industries journal 36 (2016) 9/10, pp. 375-395
Persistent link: https://www.econbiz.de/10011579171
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Linking service climate to customer loyalty
Wang, Mei-ling - In: The service industries journal 35 (2015) 7/8, pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
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Dimensions of customer loyalty in hospitality micro-enterprises
Haghighi, Azin Mostajer; Baum, Tom; Shafti, Farhad - In: The service industries journal 34 (2014) 3, pp. 251-273
Persistent link: https://www.econbiz.de/10010344131
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Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa; Alves, Helena; … - In: The service industries journal 36 (2016) 15/16, pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
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Effect of e-referral incentive programs on referrer loyalty on social platforms
Fu, Xiaorong; Pang, Jing - In: The service industries journal 42 (2022) 15/16, pp. 1234-1255
Persistent link: https://www.econbiz.de/10013466628
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Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming - In: The service industries journal 43 (2023) 5/6, pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
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Relationship quality of an establisment and perceived value of a purchase
Sánchez-García, Javier; Moliner-Tena, Miguel A.; … - In: The service industries journal 27 (2007) 1/2, pp. 151-174
Persistent link: https://www.econbiz.de/10003454674
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Differentiation value through services in a manufacturer's delivery chain
Huttu, Essi; Martinsuo, Miia - In: The service industries journal 35 (2015) 13/14, pp. 763-782
Persistent link: https://www.econbiz.de/10011439950