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Empowering service employees
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Dienstleistungssektor
270
Service industry
270
Dienstleistungsqualität
52
Service quality
52
Innovation
49
Innovation management
40
Innovationsmanagement
40
Services
37
Arbeitsverhalten
36
Beziehungsmarketing
36
Dienstleistung
36
Relationship marketing
36
Work behaviour
36
Customer service
33
Kundenservice
33
Arbeitszufriedenheit
29
Job satisfaction
29
Customer satisfaction
27
Kundenzufriedenheit
27
Consumer behaviour
23
Konsumentenverhalten
23
Leistungsmotivation
22
Work motivation
22
Arbeitskräfte
21
Workforce
21
Service innovation
18
Großbritannien
17
Productivity
17
Produktivität
17
Spain
17
Spanien
17
United Kingdom
17
KMU
16
SME
16
service innovation
15
Dienstleistungsinnovation
14
Firm performance
14
Unternehmenserfolg
14
Business services
13
Employee retention
13
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353
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Conference proceedings
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Language
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English
355
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Williams, Colin C.
8
Altinay, Levent
6
Karatepe, Osman M.
5
Rayburn, Steven W.
4
Ribeiro Soriano, Domingo
4
Arasli, Huseyin
3
Daniels, Peter W.
3
Fisk, Raymond P.
3
Horodnic, Ioana Alexandra
3
Kraus, Sascha
3
Mas-Verdu, Francisco
3
Rubalcaba-Bermejo, Luis
3
Serrasqueiro, Zélia M.
3
Stare, Metka
3
Wirtz, Jochen
3
Abid, Ghulam
2
Abubakar, A. Mohammed
2
Akehurst, Gary
2
Alkire, Linda
2
Anasori, Elham
2
Apfelthaler, Gerhard
2
Arici, Hasan Evrim
2
Auh, Seigyoung
2
Back, Ki-Joon
2
Backhouse, Chris J.
2
Beyers, William B.
2
Caselli, Gian Paolo
2
Chaston, Ian
2
Djellal, Faridah
2
Edvardsson, Bo
2
Gallouj, Fai͏̈z
2
Ghauri, Pervez N.
2
Gomes, Carlos Francisco
2
Gursoy, Dogan
2
Hofmeister, Johannes
2
Jaaron, Ayham A. M.
2
Jaklič, Andreja
2
Jung, Hyo Sun
2
Kautonen, Mika
2
Kayaoglu, Aysegul
2
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The service industries journal
International journal of hospitality management
480
Journal of business ethics : JOBE
363
Journal of business research : JBR
346
Discussion paper series / IZA
306
The international journal of human resource management
295
Journal of vocational behavior
233
NBER working paper series
227
SpringerLink / Bücher
218
Working paper / National Bureau of Economic Research, Inc.
213
Journal of managerial psychology
209
Journal of business and psychology
199
International journal of contemporary hospitality management
198
International journal of human resource management
176
Leadership & organization development journal
176
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
165
IZA Discussion Paper
164
Journal of retailing and consumer services
162
The journal of services marketing
162
NBER Working Paper
157
Academy of Management journal : AMJ
149
Employee relations
130
Cogent business & management
128
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
119
Tourism management : research, policies, practice
119
Journal of management & organization : JMO
110
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
110
Human resource management
108
Management research review
105
Discussion paper / Centre for Economic Policy Research
104
Personnel review
104
International journal of manpower
103
CESifo working papers
102
Journal of management : JOM
102
Human performance
98
Administrative Sciences : open access journal
94
Journal of service management
94
Industrial marketing management : the international journal for industrial and high-tech firms
91
Discussion paper
90
Journal of service research : JSR
90
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ECONIS (ZBW)
355
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1
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355
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1
How does workplace harassment influence the employees' response in a deluxe hotel?
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 877-900
Persistent link: https://www.econbiz.de/10012205869
Saved in:
2
Employees' CSR attributions and pro-environmental behaviors in the hotel industry : the key role of female supervisors
Vila-Vázquez, Guadalupe
;
Castro-Casal, Carmen
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 24-42
Persistent link: https://www.econbiz.de/10013540904
Saved in:
3
Stressors, work engagement and their effects on hotel employee outcomes
Olugbade, Olusegun A.
;
Karatepe, Osman M.
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 279-298
Persistent link: https://www.econbiz.de/10012203288
Saved in:
4
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
5
Workplace design and well-being : aesthetic perceptions of hotel employees
Kirillova, Ksenia
;
Fu, Xiaoxiao
;
Kucukusta, Deniz
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 27-49
Persistent link: https://www.econbiz.de/10012207480
Saved in:
6
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
7
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
8
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
9
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
10
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
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