//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Resilienz im Außendienst: ein...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Salespeople
29
Verkaufspersonal
29
Beziehungsmarketing
8
Dienstleistungsqualität
8
Relationship marketing
8
Service quality
8
Customer satisfaction
7
Kundenzufriedenheit
7
Arbeitszufriedenheit
5
Bank
5
Customer service
5
Job satisfaction
5
Kundenservice
5
Taiwan
5
Dienstleistungssektor
4
Familie-Beruf
4
Service industry
4
Stress
4
Work stress
4
Work-life balance
4
Arbeitsverhalten
3
Work behaviour
3
Anforderungsprofil
2
Arbeitsgestaltung
2
Betriebsklima
2
China
2
Einzelhandel
2
Emotion
2
Employee retention
2
France
2
Frankreich
2
Gender studies
2
Geschlechterforschung
2
Internal communication
2
Interne Kommunikation
2
Job design
2
Mitarbeiterbindung
2
Motivation
2
Occupational profile
2
Occupational qualification
2
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
31
Type of publication (narrower categories)
All
Article in journal
31
Aufsatz in Zeitschrift
31
Language
All
English
31
Author
All
Augusto, Mário Gomes
1
Babakus, Emin
1
Beatson, Amanda
1
Bloemer, Johanna M.
1
Briggs, Elten
1
Cegarra-Navarro, Juan Gabriel
1
Chang, Jui-huang
1
Chang, Shu-chun
1
Chang, Wan-jing April
1
Chen, Chin-yuan
1
Chen, Mei-fang
1
Chen, Tzy-ling
1
Cheng, Zhao-hong
1
Coelho, Arnaldo
1
Coelho, Filipe
1
Dun, Zanna van
1
Foster, Carley
1
Gilliam, David A.
1
Gudergan, Siegfried
1
Haktanir, Mine
1
Harris, Lloyd C.
1
Henseler, Jörg
1
Ho, Bach Quang
1
Hsu, Chin-tien
1
Hsu, Meng-hui
1
Hu, Hsiu-hua
1
Huang, Bo
1
Huang, Kuei-Wen
1
Huang, Min-hsin
1
Huang, Tung Chun
1
Ifie, Kemefasu
1
Jaramillo, Fernando
1
Jian, Zhaoquan
1
Julien, Anne
1
Karatepe, Osman M.
1
Kwan, Ho Kwong
1
Lee, Wen-ruey
1
Li, Jui-min
1
Lin, Chia-Ling
1
Lings, Ian
1
more ...
less ...
Published in...
All
The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
156
The journal of personal selling & sales management : JPSSM
155
Journal of business research : JBR
112
Discussion paper series / IZA
91
The journal of business & industrial marketing
77
Journal of personal selling & sales management : JPSSM
76
Journal of the Academy of Marketing Science
64
NBER working paper series
56
SpringerLink / Bücher
54
Journal of retailing and consumer services
43
Journal of marketing
39
Journal of vocational behavior
36
Working paper / National Bureau of Economic Research, Inc.
36
Harvard-Business-Manager : das Wissen der Besten
35
IZA Discussion Paper
35
IZA Discussion Papers
34
Journal of business-to-business marketing
34
NBER Working Paper
31
Harvard business review : HBR
30
Journal of marketing theory and practice
25
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
25
Journal of business ethics : JOBE
24
Journal of retailing
24
The global public relations handbook : theory, research, and practice
23
Journal of marketing education : JME
22
International journal of hospitality management
21
European journal of marketing : EJM
19
Journal of marketing research : JMR
19
The international journal of human resource management
17
Economics of education review
15
The Oxford handbook of strategic sales and sales management
15
Academy of Management journal : AMJ
14
Discussion paper / Centre for Economic Policy Research
14
European journal of marketing
14
International journal of retail & distribution management
14
Journal of service research
14
Labour economics : official journal of the European Association of Labour Economists
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Psychology & marketing
14
more ...
less ...
Source
All
ECONIS (ZBW)
31
Showing
1
-
10
of
31
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
2
The impacts of ethical sales behaviour on customer loyalty in the life insurance industry
Chen, Mei-fang
;
Mau, Liang-hung
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 59-74
Persistent link: https://www.econbiz.de/10003849569
Saved in:
3
Analysis of competency differences among frontline employees from various service typologies : integrating the perspectives of the organisation and customers
Li, Jui-min
;
Yang, Jen-shou
;
Wu, Hsin-hsi
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1763-1778
Persistent link: https://www.econbiz.de/10003928684
Saved in:
4
Customer orientation as a mediator of the influence of locus of control on job performance
Chang, Wan-jing April
;
Huang, Tung Chun
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 273-285
Persistent link: https://www.econbiz.de/10008904642
Saved in:
5
The effect of the internet on front-line employee skills : exploring banking in Sweden and France
Värlander, Sara
;
Julien, Anne
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1245-1261
Persistent link: https://www.econbiz.de/10003996861
Saved in:
6
Climate perceptions and the customer orientation of frontline service employees
Coelho, Filipe
;
Augusto, Mário Gomes
;
Coelho, Arnaldo
; …
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1343-1357
Persistent link: https://www.econbiz.de/10003996876
Saved in:
7
Learning culture as a mediator of the influence of an individual's knowledge on market orientation
Cegarra-Navarro, Juan Gabriel
;
Rodrigo-Moya, Beatriz
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 653-669
Persistent link: https://www.econbiz.de/10003622842
Saved in:
8
Effects of personality on service quality in business transactions
Teng, Ching-I
;
Huang, Kuei-Wen
;
Tsai, I-Ling
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 849-863
Persistent link: https://www.econbiz.de/10003598822
Saved in:
9
Mediating and moderating processes in the relation between problem customer perceptions and work-family conflict
Hu, Hsiu-hua
;
Hsu, Chin-tien
;
Lee, Wen-ruey
;
Chang, …
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1365-1380
Persistent link: https://www.econbiz.de/10009154339
Saved in:
10
The effects of inter-role conflicts on turnover intention among frontline service providers : does gender matter?
Huang, Min-hsin
;
Cheng, Zhao-hong
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 367-381
Persistent link: https://www.econbiz.de/10009510682
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->