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Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak; Butcher, Ken - In: The service industries journal 34 (2014) 11/12, pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
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The effect of corporate reputations on customer perceptions and cross-buying intentions
Jeng, Shih-ping - In: The service industries journal 31 (2011) 5/6, pp. 851-862
Persistent link: https://www.econbiz.de/10009127002
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Performance, reputation, and social responsibility in the UK's financial services : a post-‘credit crunch’ interpretation
Brown, Michael; Whysall, Paul - In: The service industries journal 30 (2010) 11/12, pp. 1991-2006
Persistent link: https://www.econbiz.de/10008759983
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Effects of corporate reputations, relationships and competing suppliers' marketing programmes on customers' cross-buying intentions
Jeng, Shih-Ping - In: The service industries journal 28 (2008) 1/2, pp. 15-26
Persistent link: https://www.econbiz.de/10003732911
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Effects of ethical sales behaviour, expertise, corporate reputation, and performance on relationship quality and loyalty
Ou, Wei-ming; Shih, Chia-mei; Chen, Chin-yuan; Tseng, … - In: The service industries journal 32 (2012) 5, pp. 773-787
Persistent link: https://www.econbiz.de/10009535899
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Modeling e-loyalty : a moderated-mediation model
Lin, Chieh-Peng; Chiu, Chou-Kang; Liu, Chu-Mei; Chen, … - In: The service industries journal 38 (2018) 15/16, pp. 1160-1178
Persistent link: https://www.econbiz.de/10011977448
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How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran; Ha, Sejin - In: The service industries journal 44 (2024) 11/12, pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
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Corporate social responsibility authenticity from the perspective of restaurant consumers
Kim, Min-Seong; Stepchenkova, Svetlana - In: The service industries journal 40 (2020) 15/16, pp. 1140-1166
Persistent link: https://www.econbiz.de/10012403820
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Investigating antecedents of consumers' recommend intentions and the moderating effect of switching barriers
Wang, Chung-yu - In: The service industries journal 29 (2009) 9/10, pp. 1231-1241
Persistent link: https://www.econbiz.de/10003914865
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Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara; Moizer, Peter; Pettinicchio, Angela - In: The service industries journal 30 (2010) 3/4, pp. 421-435
Persistent link: https://www.econbiz.de/10003980721