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~isPartOf:"The service industries journal"
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Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
145
Service quality
145
Consumer behaviour
88
Konsumentenverhalten
88
Bank
53
Taiwan
36
Beschwerdemanagement
25
Complaint management
25
Customer service
25
Kundenservice
25
Dienstleistungssektor
24
Service industry
24
Confidence
21
Customer integration
21
Kundenintegration
21
Vertrauen
21
customer satisfaction
20
Emotion
19
Salespeople
18
Verkaufspersonal
18
E-commerce
16
Electronic Commerce
16
Lieferantenmanagement
16
Supplier relationship management
16
Betriebliche Wertschöpfung
15
Customer value
15
Kundenwert
15
Performance measurement
15
Performance-Messung
15
Value creation
15
Brand management
14
Dienstleistung
14
Markenführung
14
Online retailing
14
Online-Handel
14
Services
14
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124
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3
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345
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3
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348
Aufsatz in Zeitschrift
348
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3
Sammelwerk
3
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2
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English
348
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Ha, Hong Youl
4
Yi, Youjae
4
Alrawadieh, Zaid
3
Alves, Helena
3
Ha, Sejin
3
Katırcıoğlu, Salih Turan
3
Kim, Wansoo
3
Lin, Wen-bao
3
Ok, Chihyung
3
Rayburn, Steven W.
3
Wu, Cedric Hsi-jui
3
Back, Ki-Joon
2
Bloemer, Johanna M.
2
Canter, Deborah D.
2
Cetin, Gurel
2
Chao, Pei
2
Chen, Ja-shen
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Dabholkar, Pratibha A.
2
Dun, Zanna van
2
Eid, Riyad
2
Gil Saura, Irene
2
Gong, Taeshik
2
Haq, Rehan ul-
2
Henseler, Jörg
2
Horbel, Chris
2
Howcroft, John Barry
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Janda, Swinder
2
Kandampully, Jay
2
Karatepe, Osman M.
2
Keramati, Abbas
2
Lee, Seonjeong
2
Legendre, Tiffany S.
2
Liang, Chiung-Ju
2
Lin, Chin-tsai
2
Ma, Jianfeng
2
Malhotra, Neeru
2
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The service industries journal
Journal of business research : JBR
1,137
Journal of retailing and consumer services
867
Journal of banking & finance
797
SpringerLink / Bücher
619
Die Bank
605
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
601
International journal of hospitality management
591
Industrial marketing management : the international journal for industrial and high-tech firms
482
Euromoney
426
NBER working paper series
364
Applied economics
345
The journal of services marketing
319
Working paper / National Bureau of Economic Research, Inc.
297
International journal of economics and financial issues : IJEFI
295
Tourism management : research, policies, practice
294
IMF working papers
293
Europäische Hochschulschriften / 5
287
Psychology & marketing
285
Journal of advertising research
281
NBER Working Paper
277
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
275
Cogent business & management
274
Journal of Services Marketing
262
International journal of economics and finance
260
Journal of marketing communications
255
Journal of travel and tourism marketing
252
MPRA Paper
252
Journal of financial stability
248
Journal of the Academy of Marketing Science
244
Finance research letters
243
Journal of hospitality marketing & management
239
Applied economics letters
237
Journal of advertising : official publication of the American Academy of Advertising
237
Research in international business and finance
237
The journal of business & industrial marketing
237
International journal of contemporary hospitality management
234
European journal of marketing : EJM
231
Journal of strategic marketing
228
European Journal of Marketing
226
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ECONIS (ZBW)
348
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1
New financial service development for banks in Taiwan based on customer needs and expectations
Tsai, Wen-hsien
;
Hsu, Wei
;
Lin, Thomas W.
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 215-236
Persistent link: https://www.econbiz.de/10008904656
Saved in:
2
New perspective on customer orientation of service employees : a conceptual framework
Morales, Javier
;
Ruiz-Alba, José L.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 966-982
Persistent link: https://www.econbiz.de/10012205913
Saved in:
3
Relationships and impacts of service quality, perceived value, customer satisfaction, and image : an empirical study
Hu, Hsin-hui
;
Kandampully, Jay
;
Juwaheer, Thanika Devi
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 111-125
Persistent link: https://www.econbiz.de/10003849576
Saved in:
4
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Saved in:
5
Effects of corporate reputations, relationships and competing suppliers' marketing programmes on customers' cross-buying intentions
Jeng, Shih-Ping
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 15-26
Persistent link: https://www.econbiz.de/10003732911
Saved in:
6
Effects of ethical sales behaviour, expertise, corporate reputation, and performance on relationship quality and loyalty
Ou, Wei-ming
;
Shih, Chia-mei
;
Chen, Chin-yuan
;
Tseng, …
- In:
The service industries journal
32
(
2012
)
5
,
pp. 773-787
Persistent link: https://www.econbiz.de/10009535899
Saved in:
7
The effect of corporate reputations on customer perceptions and cross-buying intentions
Jeng, Shih-ping
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 851-862
Persistent link: https://www.econbiz.de/10009127002
Saved in:
8
Modeling e-loyalty : a moderated-mediation model
Lin, Chieh-Peng
;
Chiu, Chou-Kang
;
Liu, Chu-Mei
;
Chen, …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1160-1178
Persistent link: https://www.econbiz.de/10011977448
Saved in:
9
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
10
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
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