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Enhancing volunteer experiences : using communitas to improve engagement and commitment
Curran, Ross; Taheri, Babak - In: The service industries journal 41 (2021) 15/16, pp. 1053-1075
Persistent link: https://www.econbiz.de/10012695311
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Role of customer orientation in an integrative model of brand loyalty in services
Ha, Hong Youl; John, Joby - In: The service industries journal 30 (2010) 7/8, pp. 1025-1046
Persistent link: https://www.econbiz.de/10003996052
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Brand attachment and customer citizenship behaviors
Cheng, Jui-Chang; Luo, She-Juang; Yen, Chang-Hua; Yang, … - In: The service industries journal 36 (2016) 7/8, pp. 263-277
Persistent link: https://www.econbiz.de/10011564113
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Investigating customers' system justifying responses : application of system justification theory
Legendre, Tiffany S.; Lee, Seonjeong - In: The service industries journal 41 (2021) 11/12, pp. 832-851
Persistent link: https://www.econbiz.de/10012623977
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Understanding value-creating practices in social media-based brand communities
Sorensen, Anne; Drennan, Judy - In: The service industries journal 37 (2017) 15/16, pp. 986-1007
Persistent link: https://www.econbiz.de/10011848008
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Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng; Tu, Hongwei; Zhou, Xing; Niu, Wanjie - In: The service industries journal 43 (2023) 7/8, pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
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Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching; Chiu, Ya-kang; Guan, Jyh-liang - In: The service industries journal 28 (2008) 5/6, pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
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Customer referral management : the implications of social networks
Law, Monica - In: The service industries journal 28 (2008) 5/6, pp. 669-683
Persistent link: https://www.econbiz.de/10003775765
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The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna; Choi, Beom Joon - In: The service industries journal 32 (2012) 1/2, pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358