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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
109
Kundenzufriedenheit
109
Beziehungsmarketing
90
Relationship marketing
90
Consumer behaviour
70
Konsumentenverhalten
70
Dienstleistungssektor
64
Service industry
64
Services
62
Dienstleistung
61
Innovation
34
Customer service
33
Kundenservice
33
Taiwan
25
Innovation management
22
Innovationsmanagement
22
Beschwerdemanagement
21
Complaint management
21
Performance measurement
21
Performance-Messung
21
Customer integration
17
Kundenintegration
17
Spain
17
Spanien
17
service quality
17
Service innovation
16
Gesundheitsversorgung
15
Health care
15
Hotel industry
15
Hotellerie
15
Betriebliche Wertschöpfung
14
Dienstleistungsinnovation
14
E-commerce
14
Electronic Commerce
14
Hospital
14
Krankenhaus
14
Value creation
14
customer satisfaction
14
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Undetermined
120
Free
5
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Article
369
Book / Working Paper
8
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Article in journal
377
Aufsatz in Zeitschrift
377
Collection of articles of several authors
11
Sammelwerk
11
Case study
5
Fallstudie
5
Conference proceedings
1
Konferenzschrift
1
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Language
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English
377
Author
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Kandampully, Jay
3
Kraus, Sascha
3
Lin, Wen-bao
3
Rayburn, Steven W.
3
Wu, Cedric Hsi-jui
3
Alves, Helena
2
Apetrei, Andreea
2
Arici, Hasan Evrim
2
Backhouse, Chris J.
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Ganz, Walter
2
Gil Saura, Irene
2
Ha, Hong Youl
2
Henseler, Jörg
2
Hofmeister, Johannes
2
Horodnic, Adrian V.
2
Jaaron, Ayham A. M.
2
Janda, Swinder
2
Kanbach, Dominik K.
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Wansoo
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Köseoglu, Mehmet Ali
2
Lee, Changyong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
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Published in...
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The service industries journal
International journal of hospitality management
468
Journal of retailing and consumer services
373
Journal of Services Marketing
353
Journal of business research : JBR
336
The journal of services marketing
295
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
228
SpringerLink / Bücher
222
NBER working paper series
207
Working paper / National Bureau of Economic Research, Inc.
207
Economics letters
192
NBER Working Paper
184
Services marketing quarterly
178
International journal of contemporary hospitality management
177
Auditing : a journal of practice & theory
174
Journal of service research : JSR
162
International journal of industrial organization
157
Journal of service management
153
Journal of air transport management
145
Journal of hospitality marketing & management
145
Tourism management : research, policies, practice
137
The TQM journal : the international review of organizational improvement
135
International journal of quality and service sciences
133
International journal of production economics
128
Journal of travel and tourism marketing
128
Service business
127
International journal of quality & reliability management
123
International journal of services and operations management
123
Journal of economics
123
Management science : journal of the Institute for Operations Research and the Management Sciences
120
European journal of operational research : EJOR
119
International journal of productivity and quality management : IJPQM
117
Discussion paper / Centre for Economic Policy Research
112
CESifo working papers
111
European Journal of Marketing
108
Health care management review : HCM review
107
Discussion paper series / IZA
106
Managing service quality : MSQ ; an international journal
105
Cogent business & management
104
Industrial marketing management : the international journal for industrial and high-tech firms
104
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ECONIS (ZBW)
377
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1
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377
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1
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
2
The Frontiers in Service Conference : a 20-year retrospective
Dorsch, Michael J.
;
Fisk, Raymond P.
;
Grove, Stephen J.
- In:
The service industries journal
34
(
2014
)
6
,
pp. 477-494
Persistent link: https://www.econbiz.de/10010379354
Saved in:
3
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
4
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
5
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
6
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
7
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
8
Service providers' sustainable service innovation : service-dominant logic
Chen, Chun Liang
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 628-656
Persistent link: https://www.econbiz.de/10011718013
Saved in:
9
A framework for innovative service design
Furrer, Olivier
;
Sudharshan, Devanathan
;
Tsiotsou, …
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 452-471
Persistent link: https://www.econbiz.de/10011579233
Saved in:
10
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
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