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Public service quality and customer satisfaction : exploring the attributes of service quality in the public sector
Rhee, Seung-kyu; Rha, June-young - In: The service industries journal 29 (2009) 11/12, pp. 1491-1512
Persistent link: https://www.econbiz.de/10003928483
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An integrated model of customer social exchange relationship : the moderating role of customer experience
Yi, Youjae; Gong, Taeshik - In: The service industries journal 29 (2009) 11/12, pp. 1513-1528
Persistent link: https://www.econbiz.de/10003928490
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The effects of relational bonds on online customer satisfaction
Chen, Yi-ling; Chiu, Hung-chang - In: The service industries journal 29 (2009) 11/12, pp. 1581-1595
Persistent link: https://www.econbiz.de/10003928539
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Investigation of agency agreement formation : new opportunities for marketing relationship development in service industries
Hemphill, Elizabeth - In: The service industries journal 30 (2010) 1/2, pp. 149-169
Persistent link: https://www.econbiz.de/10003964371
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The service triad : modelling dialectic tensions in service encounters
Andersson-Cederholm, Erika; Gyimóthy, Szilvia - In: The service industries journal 30 (2010) 1/2, pp. 265-280
Persistent link: https://www.econbiz.de/10003964413
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Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun; Wang, Kai-yu; Chih, Wen-hai - In: The service industries journal 33 (2013) 11, pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
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Value co-creation in the B2B context : a conceptual framework and its implications
Pathak, Buddhi; Ashok, Mona; Tan, Yin Leng - In: The service industries journal 42 (2022) 3/4, pp. 178-205
Persistent link: https://www.econbiz.de/10013167417
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The mediating role of commitment in healthcare B2B marketing
Sohn, Yong Seok; Seung, Kenny Y.; Seo, Sang Yun; Kim, … - In: The service industries journal 33 (2013) 13/14, pp. 1381-1401
Persistent link: https://www.econbiz.de/10010205247
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Business-to-business professional service relationships under multiple logics
Skjølsvik, Tale - In: The service industries journal 36 (2016) 5/6, pp. 163-182
Persistent link: https://www.econbiz.de/10011583892
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Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho; Kang, Mincheol; Kang, Ju Young - In: The service industries journal 39 (2019) 3/4, pp. 229-249
Persistent link: https://www.econbiz.de/10012203278