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Dienstleistungsqualität
292
Service quality
292
Consumer behaviour
197
Konsumentenverhalten
196
Customer satisfaction
124
Kundenzufriedenheit
124
Beziehungsmarketing
113
Relationship marketing
113
Hotel industry
69
Hotellerie
69
Taiwan
44
Dienstleistungssektor
40
Service industry
40
Emotion
32
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27
Complaint management
27
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25
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24
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Großbritannien
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Job satisfaction
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United Kingdom
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Confidence
19
Customer integration
19
Kundenintegration
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Vertrauen
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customer satisfaction
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Dienstleistung
17
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Altinay, Levent
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Karatepe, Osman M.
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Lin, Wen-bao
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Chao, Pei
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Chiu, Yung-ho
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Huang, Chin Wei
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Kandampully, Jay
3
Lin, Chin-tsai
3
Malhotra, Neeru
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Nicholson, Michael
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Wu, Cedric Hsi-jui
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Xiao, Sarah Hong
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Yi, Youjae
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Addo, Prince Clement
2
Ahmed, Sohel
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Ahn, Jiseon
2
Akhtar, Nadeem
2
Alves, Helena
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Amin, Muslim
2
Arasli, Huseyin
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Arici, Hasan Evrim
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Barrutia, José M.
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Cunha, Miguel Pina e
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Dabholkar, Pratibha A.
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Ding Hooi Ting
2
Dun, Zanna van
2
Fang, Jiaming
2
Flavián Blanco, Carlos
2
Galindo Martín, Miguel Angel
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The service industries journal
Journal of business research : JBR
2,180
Journal of retailing and consumer services
2,046
International journal of hospitality management
1,570
NBER working paper series
781
International journal of consumer studies
780
Working paper / National Bureau of Economic Research, Inc.
699
Psychology & marketing
680
NBER Working Paper
624
Tourism management : research, policies, practice
596
Journal of consumer research : JCR ; an interdisciplinary bimonthly
586
International journal of contemporary hospitality management
583
SpringerLink / Bücher
494
Asia Pacific journal of marketing and logistics
430
Journal of travel and tourism marketing
427
Management science : journal of the Institute for Operations Research and the Management Sciences
419
Journal of hospitality marketing & management
411
The journal of product & brand management
397
The journal of services marketing
379
European journal of marketing : EJM
370
Cogent business & management
368
Journal of marketing research : JMR
366
The journal of brand management : an international journal
354
Technological forecasting & social change : an international journal
352
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
344
Journal of marketing management : MM
341
Journal of retailing
335
Journal of international consumer marketing
331
Marketing letters : a journal of research in marketing
313
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
309
International journal of retail & distribution management
306
Journal of marketing communications
306
Journal of marketing
304
Journal of the Academy of Marketing Science
302
Journal of business ethics : JOBE
297
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
297
Journal of consumer behaviour : an international research review
296
The international review of retail, distribution and consumer research
296
Journal of fashion marketing and management
295
The journal of consumer marketing
293
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ECONIS (ZBW)
497
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1
Effects of customer loyalty on customer entitlement and voiced complaints
Li, Xiaofei
;
Ma, Baolong
;
Zhou, Chen
- In:
The service industries journal
37
(
2017
)
13/14
,
pp. 858-874
Persistent link: https://www.econbiz.de/10011847982
Saved in:
2
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
3
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
4
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
5
Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-yih
;
Tsaur, Sheng-hshiung
;
Wang, Chih-hung
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1261-1272
Persistent link: https://www.econbiz.de/10003914873
Saved in:
6
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
7
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
8
Perceived power inbalance and customer dissatisfaction
Lee, Jungki
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1113-1137
Persistent link: https://www.econbiz.de/10003996106
Saved in:
9
Exploration of lead factors affecting service recovery
Lin, Wen-bao
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1529-1546
Persistent link: https://www.econbiz.de/10003928492
Saved in:
10
Explaining consumer complaining behaviour in double deviation scenarios : the banking services
Casado-Díaz, Ana B.
;
Nicolau-Gonzálbez, Juan L.
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1659-1668
Persistent link: https://www.econbiz.de/10003928652
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