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The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui - In: The service industries journal 32 (2012) 11, pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
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Exploring the determinants of e-loyalty among travel agencies
Huang, Leo - In: The service industries journal 28 (2008) 1/2, pp. 239-254
Persistent link: https://www.econbiz.de/10003733155
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Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera; Carrión, Gabriel Cepeda - In: The service industries journal 34 (2014) 2, pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
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Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan; Kim, Minjeong - In: The service industries journal 40 (2020) 5/6, pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
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Customer readiness-customer participation link in e-services
Tuan Nguyen - In: The service industries journal 42 (2022) 9/10, pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
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Using fuzzy analytic hierarchy process to evaluate service performance of a travel intermediary
Lin, Chin-tsai; Lee, Chuan; Chen, Wen-yu - In: The service industries journal 29 (2009) 3/4, pp. 281-296
Persistent link: https://www.econbiz.de/10003870590
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How does a new institution spread? : travel agencies' adoption of the service quality assurance programme
Pao, Huei-wen; Wu, Hsueh-liang; Pan, Wei-hwa - In: The service industries journal 30 (2010) 7/8, pp. 1047-1061
Persistent link: https://www.econbiz.de/10003996054
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Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun; Wang, Kai-yu; Chih, Wen-hai - In: The service industries journal 33 (2013) 11, pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
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Measuring user perceived service quality of online auction sites
Liu, Chung-tzer; Guo, Yi Maggie; Hsieh, Tzong-yin - In: The service industries journal 30 (2010) 7/8, pp. 1177-1197
Persistent link: https://www.econbiz.de/10003996855
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E-service quality : an internatial, multichannel and pure service perspective
Barrutia, José M.; Charterina, Jon; Gilsanz, Ainhize - In: The service industries journal 29 (2009) 11/12, pp. 1707-1721
Persistent link: https://www.econbiz.de/10003928663