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Competitive advantage
27
Wettbewerbsvorteil
27
Beziehungsmarketing
19
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19
Dienstleistungsqualität
18
Service quality
18
Customer satisfaction
14
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customer loyalty
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The service industries journal
Journal of business research : JBR
156
SpringerLink / Bücher
110
Strategic Direction
104
Journal of Services Marketing
94
Industrial marketing management : the international journal for industrial and high-tech firms
72
Management Decision
72
European Journal of Marketing
69
Journal of Consumer Marketing
68
Strategic management journal
66
International Journal of Bank Marketing
64
Journal of retailing and consumer services
58
Marketing Intelligence & Planning
51
MPRA Paper
47
Management science : journal of the Institute for Operations Research and the Management Sciences
47
International Journal of Retail & Distribution Management
45
International Journal of Contemporary Hospitality Management
44
Journal of strategic marketing
41
Springer eBook Collection
39
International journal of production economics
37
The journal of media economics
37
International Journal of Operations & Production Management
36
Journal of Product & Brand Management
36
Strategy & Leadership
36
Technological forecasting & social change : an international journal
35
Cogent business & management
34
Europäische Hochschulschriften / 5
33
Harvard business review : HBR
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
Harvard-Business-Manager : das Wissen der Besten
32
International journal of industrial organization
32
Journal of Business & Industrial Marketing
31
Journal of media business studies
31
International business review : the official journal of the European International Business Academy
30
International journal of hospitality management
30
International journal of technology management : IJTM
30
Competitiveness Review: An International Business Journal
29
Journal of Business Strategy
29
Industrial and corporate change
28
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ECONIS (ZBW)
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1
Declining first-mover advantage in mobile telecommunications markets
Sung, Nakil
- In:
The service industries journal
34
(
2014
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10010257801
Saved in:
2
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
3
Dimensions of customer loyalty in hospitality micro-enterprises
Haghighi, Azin Mostajer
;
Baum, Tom
;
Shafti, Farhad
- In:
The service industries journal
34
(
2014
)
3
,
pp. 251-273
Persistent link: https://www.econbiz.de/10010344131
Saved in:
4
Status demotion in hierarchical loyalty programs : effects of payment source
Ramaseshan, B.
;
Stein, Alisha
;
Rabbanee, Fazlul K.
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011579171
Saved in:
5
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
6
Effect of e-referral incentive programs on referrer loyalty on social platforms
Fu, Xiaorong
;
Pang, Jing
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1234-1255
Persistent link: https://www.econbiz.de/10013466628
Saved in:
7
The moderating effects of service solution characteristics on competitive advantage
Xin, Yan
;
Chai, Kah Hin
;
Ojanen, Ville
;
Brombacher, Aarnout
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1633-1658
Persistent link: https://www.econbiz.de/10010229406
Saved in:
8
Organizational culture as differentiator in international retailing
Pioch, Elke
;
Gerhard, Ulrike
- In:
The service industries journal
34
(
2014
)
8
,
pp. 729-749
Persistent link: https://www.econbiz.de/10010385538
Saved in:
9
Reinforcing competitive advantage through green organizational culture and green innovation
Gürlek, Mert
;
Tuna, Muharrem
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 467-491
Persistent link: https://www.econbiz.de/10011880830
Saved in:
10
Service development tools in action
Kuusisto, Jari
;
Kuusisto, Arja
;
Yli-Viitala, Pirjo
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 352-365
Persistent link: https://www.econbiz.de/10009732915
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