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~isPartOf:"The service industries journal"
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Archieving customer satisfacti...
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Dienstleistungssektor
270
Service industry
270
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
131
Service quality
131
Beziehungsmarketing
90
Relationship marketing
90
Consumer behaviour
82
Konsumentenverhalten
82
Innovation
53
Brand management
44
Markenführung
44
Services
42
Dienstleistung
41
Innovation management
40
Innovationsmanagement
40
Brand image
25
Markenimage
25
Marketing management
24
Marketingmanagement
24
Spain
24
Spanien
24
Großbritannien
23
United Kingdom
23
KMU
20
SME
20
Taiwan
20
customer satisfaction
20
Emotion
19
Customer integration
18
Customer service
18
Kundenintegration
18
Kundenservice
18
Productivity
18
Produktivität
18
Service innovation
18
Performance measurement
16
Performance-Messung
16
Quality management
16
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Undetermined
170
Free
7
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Article
482
Book / Working Paper
15
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Article in journal
495
Aufsatz in Zeitschrift
495
Collection of articles of several authors
17
Sammelwerk
17
Conference proceedings
4
Konferenzschrift
4
Aufsatzsammlung
3
Case study
3
Fallstudie
3
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Language
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English
497
Author
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Williams, Colin C.
8
Altinay, Levent
7
Ribeiro Soriano, Domingo
4
Yi, Youjae
4
Alves, Helena
3
Daniels, Peter W.
3
Fisk, Raymond P.
3
Gursoy, Dogan
3
Ha, Sejin
3
Horodnic, Ioana Alexandra
3
Hsu, Maxwell K.
3
Kandampully, Jay
3
Kraus, Sascha
3
Lee, Sang M.
3
Lings, Ian
3
Mas-Verdu, Francisco
3
Park, Jungkun
3
Rayburn, Steven W.
3
Rubalcaba-Bermejo, Luis
3
Serrasqueiro, Zélia M.
3
Stare, Metka
3
Wang, Mei-ling
3
Wang, Stephen W.
3
Wirtz, Jochen
3
Akehurst, Gary
2
Alkire, Linda
2
Alrawadieh, Zaid
2
Altinay, Eser
2
Amin, Muslim
2
Apetrei, Andreea
2
Apfelthaler, Gerhard
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Backhouse, Chris J.
2
Beatson, Amanda
2
Beyers, William B.
2
Caselli, Gian Paolo
2
Cetin, Gurel
2
Chaston, Ian
2
Chen, Li-Fei
2
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Published in...
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The service industries journal
The economic record : er
1,268
Journal of business research : JBR
1,255
The Australian economic review
835
Journal of retailing and consumer services
787
SpringerLink / Bücher
688
The journal of brand management : an international journal
590
International journal of hospitality management
535
Australian economic papers
509
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
507
Economic papers : a journal of applied economics and policy
493
Industrial marketing management : the international journal for industrial and high-tech firms
458
Australian quarterly : AQ
418
The journal of product & brand management
400
Melbourne Institute working paper series
397
Australian bulletin of labour
365
Discussion paper series / IZA
356
Journal of strategic marketing
344
Tourism management : research, policies, practice
344
European journal of marketing : EJM
300
Parliamentary Paper, The Parliament of the Commonwealth of Australia
300
Parliamentary paper / the Parliament of the Commonwealth of Australia
295
Australian journal of labour economics : a journal of labour economics and labour relations ; official journal of the Australian Society of Labour Economists
282
The journal of services marketing
277
Australian journal of management
269
The Australian journal of agricultural economics
268
The economic and labour relations review : ELRR
268
Australian economic history review : a journal of economic, business & social history
265
European Journal of Marketing
264
Journal of the Academy of Marketing Science
261
Applied economics
258
Journal of travel and tourism marketing
258
Journal of marketing management : MM
255
Asia Pacific journal of marketing and logistics
253
Journal of Australian political economy
241
Marketing intelligence & planning
241
Psychology & marketing
241
Economic analysis and policy
230
Journal of marketing
226
International journal of contemporary hospitality management
224
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ECONIS (ZBW)
497
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1
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497
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1
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
Special issue: Services, regional development and innovation
Mas-Verdu, Francisco
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10003992700
Saved in:
3
The influence of emotions displayed and personal selling on customer behaviour intention
Wang, Edward Shih-tse
;
Tsai, Bi-kun
;
Chen, Tzy-ling
; …
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 353-366
Persistent link: https://www.econbiz.de/10009510683
Saved in:
4
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
5
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
6
Heritage site management : from dark tourism to transformative service experience?
Magee, Roxanna
;
Gilmore, Audrey
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 898-917
Persistent link: https://www.econbiz.de/10011416854
Saved in:
7
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
8
Rationality, participation and results : the case of the European excellence model in a Spanish context
Canet-Giner, M. Teresa
;
Balbastre-Benavent, Francisco
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1995-2017
Persistent link: https://www.econbiz.de/10009298277
Saved in:
9
Special issue: Creativity and Innovation : First INBAM Conference (International Network of Business & Management Journals)
Peris-Ortiz, Marta
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009298421
Saved in:
10
Modeling revenge and avoidance in the mobile service industry : moderation role of technology anxiety
Hsu, Li-Chun
;
Wang, Kai-Yu
;
Chih, Wen-Hai
;
Lin, Wei-Ching
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1029-1052
Persistent link: https://www.econbiz.de/10012695309
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