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Online service failure and propensity to suspend offline consumption
Piercy, Niall; Archer-Brown, Chris - In: The service industries journal 34 (2014) 8, pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
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The measurement of the construct satisfaction in higher education
Alves, Helena; Raposo, Mário - In: The service industries journal 29 (2009) 1/2, pp. 203-218
Persistent link: https://www.econbiz.de/10003849585
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The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo; Ok, Chihyung; Gwinner, Kevin Patrick - In: The service industries journal 30 (2010) 7/8, pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
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Operations in banking : the service quality and effects on satisfaction and loyalty
Miguel-Dávila, José Ángel; Cabeza-García, Laura; … - In: The service industries journal 30 (2010) 13/14, pp. 2163-2182
Persistent link: https://www.econbiz.de/10008809594
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From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai; Wang, Kai-yu; Hsu, Li-chun; Cheng, I-shin - In: The service industries journal 32 (2012) 8, pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
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Value-driven customer share of visits
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: The service industries journal 32 (2012) 1/2, pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
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Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa; Balboni, Bernardo - In: The service industries journal 32 (2012) 14, pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
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User acceptance of "near field communication" mobile phone service : an investigation based on the "unified theory of acceptance and use of technology" model
Chen, Kai-ying; Chang, Meng-lin - In: The service industries journal 33 (2013) 6, pp. 609-623
Persistent link: https://www.econbiz.de/10009758756
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Commitment, satisfaction, and customer loyalty : a theoretical explanation of the "satisfaction trap"
Wu, Xiaobo; Zhou, Haojun; Wu, Dong - In: The service industries journal 32 (2012) 11, pp. 1759-1774
Persistent link: https://www.econbiz.de/10009581431
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Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia; Mendes, Luís Antonio F. - In: The service industries journal 33 (2013) 13/14, pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322