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The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo; Ok, Chihyung; Gwinner, Kevin Patrick - In: The service industries journal 30 (2010) 7/8, pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
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Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene; Ruiz-Molina, Maria Eugenia - In: The service industries journal 31 (2011) 7/8, pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
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Middle managers' perception of subordinates' customer orientation in the banking sector
Zampetakis, Leonidas A. - In: The service industries journal 31 (2011) 7/8, pp. 1033-1047
Persistent link: https://www.econbiz.de/10009154423
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Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa; Balboni, Bernardo - In: The service industries journal 32 (2012) 14, pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
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Commitment, satisfaction, and customer loyalty : a theoretical explanation of the "satisfaction trap"
Wu, Xiaobo; Zhou, Haojun; Wu, Dong - In: The service industries journal 32 (2012) 11, pp. 1759-1774
Persistent link: https://www.econbiz.de/10009581431
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Structural relationships among organisation service orientation, employee service performance, and consumer identification
Wu, Cedric Hsi-jui; Liang, Rong-da; Tung, Wei; Chang, … - In: The service industries journal 28 (2008) 9/10, pp. 1247-1263
Persistent link: https://www.econbiz.de/10003802363
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Antecedents and optimal industrial customers on cloud services adoption
Chen, Lily Shui-Lien; Chen, June-Hong - In: The service industries journal 41 (2021) 9/10, pp. 606-632
Persistent link: https://www.econbiz.de/10012586850
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The measurement of the construct satisfaction in higher education
Alves, Helena; Raposo, Mário - In: The service industries journal 29 (2009) 1/2, pp. 203-218
Persistent link: https://www.econbiz.de/10003849585
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The effects of absorptive capacity, knowledge sourcing strategy, and alliance forms on firm performance
Lee, Shu-cheng; Liang, Hueimei; Liu, Chang-yung - In: The service industries journal 30 (2010) 13/14, pp. 2421-2440
Persistent link: https://www.econbiz.de/10008809579
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Operations in banking : the service quality and effects on satisfaction and loyalty
Miguel-Dávila, José Ángel; Cabeza-García, Laura; … - In: The service industries journal 30 (2010) 13/14, pp. 2163-2182
Persistent link: https://www.econbiz.de/10008809594