//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Artificial neural networks and...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
83
Service quality
83
Customer satisfaction
69
Kundenzufriedenheit
69
Consumer behaviour
67
Konsumentenverhalten
67
Structural equation model
29
Strukturgleichungsmodell
29
Taiwan
21
Customer integration
19
Kundenintegration
19
Beschwerdemanagement
17
Complaint management
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Betriebliche Wertschöpfung
15
Customer value
15
Kundenwert
15
Value creation
15
customer loyalty
14
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
Dienstleistungssektor
12
E-commerce
12
Electronic Commerce
12
Service industry
12
Brand management
11
Internet marketing
11
Markenführung
11
Online-Marketing
11
Arbeitsverhalten
10
Emotion
10
Social Web
10
Social web
10
more ...
less ...
Online availability
All
Undetermined
77
Free
2
Type of publication
All
Article
210
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
211
Aufsatz in Zeitschrift
211
Case study
2
Fallstudie
2
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
211
Author
All
Ha, Hong Youl
3
Kim, Wansoo
3
Ok, Chihyung
3
Wu, Cedric Hsi-jui
3
Alves, Helena
2
Back, Ki-Joon
2
Canter, Deborah D.
2
Chao, Pei
2
Chih, Wen-hai
2
Gil Saura, Irene
2
Ha, Sejin
2
Horbel, Chris
2
Hsu, Li-chun
2
Huang, Leo
2
Legendre, Tiffany S.
2
Lin, Wen-bao
2
Ma, Jianfeng
2
Nätti, Satu
2
Popp, Bastian
2
Tung, Wei
2
Wang, Kai-yu
2
Woratschek, Herbert
2
Yi, Youjae
2
Zhou, Xing
2
Addo, Prince Clement
1
Adhikari, Kishalay
1
Ahmed, Sohel
1
Ahn, Jiseon
1
Aksoy, Nilsah Cavdar
1
Al-Hawari, Mohd Ahmad
1
Alonso-Almeida, María del Mar
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
Amario, Enrique Martín
1
Amin, Muslim
1
Amirtha, Raman
1
Andronikidis, Andreas
1
Arancibia Carvajal, Sara
1
Arasli, Huseyin
1
more ...
less ...
Published in...
All
The service industries journal
Journal of business research : JBR
744
Journal of retailing and consumer services
618
Industrial marketing management : the international journal for industrial and high-tech firms
419
International journal of hospitality management
331
SpringerLink / Bücher
290
The journal of services marketing
231
The journal of business & industrial marketing
203
Journal of the Academy of Marketing Science
185
Journal of strategic marketing
182
International journal of electronic customer relationship management : IJECRM
154
International journal of production research
151
Tourism management : research, policies, practice
145
Cogent business & management
132
Journal of travel and tourism marketing
131
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
International journal of contemporary hospitality management
126
Journal of marketing
126
Asia Pacific journal of marketing and logistics
124
Journal of hospitality marketing & management
121
International journal of business information systems : IJBIS
120
International journal of production economics
120
Technological forecasting & social change : an international journal
120
Gabler Edition Wissenschaft
119
Journal of service research : JSR
117
The journal of product & brand management
116
European journal of marketing : EJM
114
Journal of service management
112
European journal of operational research : EJOR
111
European Journal of Marketing
110
Journal of retailing
110
Marketing intelligence & planning
110
Psychology & marketing
109
The journal of brand management : an international journal
109
Journal of Business & Industrial Marketing
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
104
Services marketing quarterly
96
Journal of marketing management : MM
94
The international journal of bank marketing : IJBM
91
Service business
88
more ...
less ...
Source
All
ECONIS (ZBW)
211
Showing
1
-
10
of
211
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
2
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
3
Middle managers' perception of subordinates' customer orientation in the banking sector
Zampetakis, Leonidas A.
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1033-1047
Persistent link: https://www.econbiz.de/10009154423
Saved in:
4
Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa
;
Balboni, Bernardo
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
Saved in:
5
Commitment, satisfaction, and customer loyalty : a theoretical explanation of the "satisfaction trap"
Wu, Xiaobo
;
Zhou, Haojun
;
Wu, Dong
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1759-1774
Persistent link: https://www.econbiz.de/10009581431
Saved in:
6
Structural relationships among organisation service orientation, employee service performance, and consumer identification
Wu, Cedric Hsi-jui
;
Liang, Rong-da
;
Tung, Wei
;
Chang, …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1247-1263
Persistent link: https://www.econbiz.de/10003802363
Saved in:
7
Antecedents and optimal industrial customers on cloud services adoption
Chen, Lily Shui-Lien
;
Chen, June-Hong
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 606-632
Persistent link: https://www.econbiz.de/10012586850
Saved in:
8
The measurement of the construct satisfaction in higher education
Alves, Helena
;
Raposo, Mário
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 203-218
Persistent link: https://www.econbiz.de/10003849585
Saved in:
9
The effects of absorptive capacity, knowledge sourcing strategy, and alliance forms on firm performance
Lee, Shu-cheng
;
Liang, Hueimei
;
Liu, Chang-yung
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2421-2440
Persistent link: https://www.econbiz.de/10008809579
Saved in:
10
Operations in banking : the service quality and effects on satisfaction and loyalty
Miguel-Dávila, José Ángel
;
Cabeza-García, Laura
; …
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2163-2182
Persistent link: https://www.econbiz.de/10008809594
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->