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~isPartOf:"The service industries journal"
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Dienstleistungssektor
270
Service industry
270
Innovation
53
Dienstleistungsqualität
47
Service quality
47
Innovation management
42
Innovationsmanagement
42
Services
37
Dienstleistung
36
Quality management
29
Qualitätsmanagement
29
Customer satisfaction
26
Kundenzufriedenheit
26
Organisatorischer Wandel
23
Organizational change
23
Spain
22
Spanien
22
Beziehungsmarketing
20
Relationship marketing
20
Service innovation
19
Consumer behaviour
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Productivity
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Produktivität
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15
Firm performance
15
Großbritannien
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KMU
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SME
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service innovation
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Globalisierung
14
Globalization
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13
Industrie
13
Manufacturing industries
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13
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12
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317
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317
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17
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4
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Williams, Colin C.
8
Altinay, Levent
6
Ribeiro Soriano, Domingo
4
Daniels, Peter W.
3
Fisk, Raymond P.
3
Horodnic, Ioana Alexandra
3
Kraus, Sascha
3
Mas-Verdu, Francisco
3
Rayburn, Steven W.
3
Rubalcaba-Bermejo, Luis
3
Serrasqueiro, Zélia M.
3
Stare, Metka
3
Ström, Patrik
3
Wirtz, Jochen
3
Akehurst, Gary
2
Alkire, Linda
2
Alonso-Almeida, María del Mar
2
Apfelthaler, Gerhard
2
Audretsch, David B.
2
Backhouse, Chris J.
2
Beyers, William B.
2
Caselli, Gian Paolo
2
Chang, Hsin Hsin
2
Chaston, Ian
2
Chen, Li-Fei
2
Djellal, Faridah
2
Gallouj, Fai͏̈z
2
Ghauri, Pervez N.
2
Gomes, Carlos Francisco
2
Gursoy, Dogan
2
Hofmeister, Johannes
2
Jaaron, Ayham A. M.
2
Jaklič, Andreja
2
Kautonen, Mika
2
Kayaoglu, Aysegul
2
Kedir, Abbi Mamo
2
Lee, Sang M.
2
Lings, Ian
2
Maroto Sánchez, Andrés
2
Maçãs Nunes, Paulo J.
2
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The service industries journal
Statens offentliga utredningar : SOU
2,583
Ekonomisk debatt
749
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
564
SpringerLink / Bücher
558
International journal of productivity and quality management : IJPQM
476
The TQM journal : the international review of organizational improvement
445
International journal of quality & reliability management
409
Journal of Organizational Change Management
404
International journal of production research
402
Discussion paper series / IZA
365
Working Paper
360
Statens offentliga utredningar
344
Umeå economic studies
327
Journal of business research : JBR
310
Journal of organizational change management
295
Ekonomisk revy
290
International journal of production economics
288
Total quality management & business excellence
274
Statens Offentliga Utredningar
268
Springer eBook Collection
263
NBER working paper series
243
Scandinavian economic history review
236
International Journal of Quality & Reliability Management
231
IZA Discussion Papers
230
IFN working paper
224
IZA Discussion Paper
224
Working papers in economics
214
Working paper / National Bureau of Economic Research, Inc.
211
Discussion paper / Centre for Economic Policy Research
206
Pris- och Kartellfrågor
203
IFN Working Paper
199
Journal of change management : an international journal
191
Business process management journal
189
International journal of six sigma and competitive advantage : IJSSCA
188
Leadership & Organization Development Journal
187
NBER Working Paper
186
Quality management journal : QMJ
182
Working paper / Department of Economics, Uppsala University
177
Working papers / Department of Economics, Uppsala University
177
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ECONIS (ZBW)
317
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1
Resilience building in service firms during and post COVID-19
Huang, Arthur
;
Jahromi, Melissa Farboudi
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 138-167
Persistent link: https://www.econbiz.de/10012483667
Saved in:
2
The sustainability of ISO 9001 in a legal service organisation
Prajogo, Daniel I.
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 603-614
Persistent link: https://www.econbiz.de/10003775761
Saved in:
3
Quality management : a key process in the service industries
Zwikael, Ofer
;
Globerson, Shlomo
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 1007-1020
Persistent link: https://www.econbiz.de/10003598941
Saved in:
4
Rationality, participation and results : the case of the European excellence model in a Spanish context
Canet-Giner, M. Teresa
;
Balbastre-Benavent, Francisco
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1995-2017
Persistent link: https://www.econbiz.de/10009298277
Saved in:
5
Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Meer, Robert van der
; …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
Saved in:
6
FMEA-based portfolio approach to service productivity improvement
Geum, Youngjung
;
Shin, Juneseuk
;
Park, Yongtae
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1825-1847
Persistent link: https://www.econbiz.de/10009298371
Saved in:
7
Introducing management models in service organisations in developed and developing countries
Tarí, Juan José
;
Madeleine, Carolina
- In:
The service industries journal
32
(
2012
)
5
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009535896
Saved in:
8
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
9
The effects of customer contact on organizational structure and performance in service firms
Skaggs, Bruce C.
;
Galli-Debicella, Alexandra
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 337-352
Persistent link: https://www.econbiz.de/10009510685
Saved in:
10
Consumer transformation through volunteer service experiences
Mulder, Mark R.
;
Rapp, Justine M.
;
Hamby, Anne
;
Weaver, Todd
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 865-882
Persistent link: https://www.econbiz.de/10011416849
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