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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
78
Service quality
78
Consumer behaviour
64
Konsumentenverhalten
64
Customer satisfaction
63
Kundenzufriedenheit
63
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19
Kundenintegration
19
Taiwan
17
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customer loyalty
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customer satisfaction
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The service industries journal
Journal of business research : JBR
746
Journal of retailing and consumer services
590
Industrial marketing management : the international journal for industrial and high-tech firms
444
SpringerLink / Bücher
370
International journal of hospitality management
322
The journal of services marketing
225
European Journal of Marketing
223
The journal of business & industrial marketing
210
Gabler Edition Wissenschaft
198
NBER working paper series
194
Journal of strategic marketing
186
Working paper / National Bureau of Economic Research, Inc.
184
Journal of the Academy of Marketing Science
176
Europäische Hochschulschriften / 5
169
NBER Working Paper
166
Working paper
159
The world economy : the leading journal on international economic relations
154
Journal of Business & Industrial Marketing
153
International journal of electronic customer relationship management : IJECRM
152
Journal of international economics
131
International journal of contemporary hospitality management
126
Journal of marketing
125
International business review : the official journal of the European International Business Academy
122
CESifo working papers
121
Discussion paper / Centre for Economic Policy Research
121
Applied economics
120
Tourism management : research, policies, practice
120
Journal of travel and tourism marketing
119
Journal of hospitality marketing & management
118
Marketing Intelligence & Planning
118
Journal of service research : JSR
117
Journal of retailing
116
Cogent business & management
115
Asia Pacific journal of marketing and logistics
114
Marketing intelligence & planning
114
Policy research working paper : WPS
112
The journal of product & brand management
110
The journal of brand management : an international journal
109
Journal of service management
108
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ECONIS (ZBW)
194
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194
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1
Customer orientation of frontline employees and organizational commitment
Ifie, Kemefasu
- In:
The service industries journal
34
(
2014
)
8
,
pp. 699-714
Persistent link: https://www.econbiz.de/10010385540
Saved in:
2
Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1272-1288
Persistent link: https://www.econbiz.de/10010492120
Saved in:
3
Exploring interactive communication using social media
Zhang, Chrystal B.
;
Lin, Yi Hsin
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
Saved in:
4
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
5
Customer demotion in hierarchical loyalty programmes
Berlo, Geert van
;
Bloemer, Johanna M.
;
Blazevic, Vera
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 922-937
Persistent link: https://www.econbiz.de/10010394602
Saved in:
6
Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching
;
Chiu, Ya-kang
;
Guan, Jyh-liang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
Saved in:
7
Customer referral management : the implications of social networks
Law, Monica
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 669-683
Persistent link: https://www.econbiz.de/10003775765
Saved in:
8
The effect of bonds on loyalty towards auditors : the mediating role of commitment
Kuenzel, Sven
;
Krolikowska, Ewa
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 685-700
Persistent link: https://www.econbiz.de/10003775767
Saved in:
9
The moderating effects of gender roles on service emotional contagion
Lin, Miao-que
;
Huang, Li-shia
;
Chiang, Yi-fang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 755-767
Persistent link: https://www.econbiz.de/10003775775
Saved in:
10
Does online relationship marketing enhance customer retention and cross-buying?
Liang, Chiung-ju
;
Chen, Hui-ju
;
Wang, Wen-hung
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 769-787
Persistent link: https://www.econbiz.de/10003775776
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