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The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle; Petzer, Daniël Johannes - In: The service industries journal 38 (2018) 13/14, pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
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Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De; Liu, Ying-Chan; Zhuang, Wen-Long; Wang, … - In: The service industries journal 43 (2023) 9/10, pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
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New perspective on customer orientation of service employees : a conceptual framework
Morales, Javier; Ruiz-Alba, José L. - In: The service industries journal 39 (2019) 13/14, pp. 966-982
Persistent link: https://www.econbiz.de/10012205913
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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa; Alves, Helena; … - In: The service industries journal 36 (2016) 15/16, pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
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New financial service development for banks in Taiwan based on customer needs and expectations
Tsai, Wen-hsien; Hsu, Wei; Lin, Thomas W. - In: The service industries journal 31 (2011) 1/2, pp. 215-236
Persistent link: https://www.econbiz.de/10008904656
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Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak; Butcher, Ken - In: The service industries journal 34 (2014) 11/12, pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
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Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha - In: The service industries journal 36 (2016) 13/14, pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
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Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe; Boateng, Henry; Okoe, … - In: The service industries journal 40 (2020) 13/14, pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
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Corporate social responsibility as a determinant of long-term orientation
Kim, Min-Seong; Pennington-Gray, Lori; Kim, Jihye - In: The service industries journal 40 (2020) 3/4, pp. 243-267
Persistent link: https://www.econbiz.de/10012208497