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Dienstleistungsqualität
292
Service quality
292
Customer satisfaction
103
Kundenzufriedenheit
103
Beziehungsmarketing
84
Relationship marketing
84
Consumer behaviour
64
Konsumentenverhalten
64
Dienstleistungssektor
54
Service industry
54
Taiwan
34
Business services
30
Unternehmensdienstleistung
30
Quality management
29
Qualitätsmanagement
29
Spain
25
Spanien
25
Performance measurement
23
Performance-Messung
23
Dienstleistung
19
Lieferkette
19
Services
19
Supply chain
19
Beschwerdemanagement
18
Complaint management
18
Customer service
18
Kundenservice
18
Hotel industry
17
Hotellerie
17
service quality
17
Innovation
16
Gesundheitsversorgung
15
Health care
15
Hospital
14
Innovation management
14
Innovationsmanagement
14
Krankenhaus
14
Betriebliche Wertschöpfung
13
Customer integration
13
Firm performance
13
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Undetermined
103
Free
2
Type of publication
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Article
361
Book / Working Paper
7
Type of publication (narrower categories)
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Article in journal
368
Aufsatz in Zeitschrift
368
Collection of articles of several authors
7
Sammelwerk
7
Case study
6
Fallstudie
6
Conference proceedings
1
Konferenzschrift
1
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Language
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English
368
Author
All
Lin, Wen-bao
4
Philippe, Jean
4
Chao, Pei
3
Kandampully, Jay
3
Lee, Sang M.
3
Léo, Pierre-Yves
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chang, Hsin Hsin
2
Chen, Li-Fei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Huarng, Kun-huang
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Phillips, Paul
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Saccani, Nicola
2
Scott, Noel
2
Soltani, Ebrahim
2
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Published in...
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The service industries journal
International journal of production economics
2,158
International journal of production research
2,055
European journal of operational research : EJOR
1,347
Transportation research / E : an international journal
778
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
668
SpringerLink / Bücher
610
International journal of logistics systems and management
590
International journal of productivity and quality management : IJPQM
580
Journal of business research : JBR
524
International journal of quality & reliability management
506
The TQM journal : the international review of organizational improvement
506
International journal of logistics : research and applications
449
International journal of hospitality management
438
Omega : the international journal of management science
423
Journal of retailing and consumer services
406
International journal of services and operations management
383
The international journal of logistics management
354
Supply chain management : an international journal
353
Industrial marketing management : the international journal for industrial and high-tech firms
339
Total quality management & business excellence
311
Production and operations management : an international journal of the Production and Operations Management Society
294
NBER working paper series
293
Management science : journal of the Institute for Operations Research and the Management Sciences
290
Journal of operations management
287
International journal of physical distribution & logistics management : IJPD & LM
274
Working paper / National Bureau of Economic Research, Inc.
264
Journal of purchasing and supply management
262
Computers & operations research : and their applications to problems of world concern ; an international journal
259
Manufacturing & service operations management : M & SOM
257
Journal of industrial engineering and management : JIEM
254
Logistics
247
IEEE transactions on engineering management : EM
245
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
243
Benchmarking : an international journal ; BIJ
239
International journal of procurement management
238
NBER Working Paper
237
Technological forecasting & social change : an international journal
230
Quality management journal : QMJ
223
Fuzzy optimization and decision making : a journal of modeling and computation under uncertainty
220
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ECONIS (ZBW)
368
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1
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368
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1
Differentiation value through services in a manufacturer's delivery chain
Huttu, Essi
;
Martinsuo, Miia
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 763-782
Persistent link: https://www.econbiz.de/10011439950
Saved in:
2
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
3
Refugee-focused service providers : improving the welcome in New Zealand
McIntosh, Alison
;
Cockburn-Wootten, Cheryl
- In:
The service industries journal
39
(
2019
)
9/10
,
pp. 701-716
Persistent link: https://www.econbiz.de/10012204781
Saved in:
4
Service selecting approach based on domain-specified "quality of service" model and its application in logistics
Huang, Biqing
;
Wang, Ting
;
Xue, Xiao
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1571-1588
Persistent link: https://www.econbiz.de/10009580098
Saved in:
5
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
6
Physical attractiveness stereotypes and service quality in customer-server encounters
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1093-1104
Persistent link: https://www.econbiz.de/10003990491
Saved in:
7
Image risks of servitization in collaborative service deliveries
Nenonen, Sanna
;
Ahvenniemi, Olli
;
Martinsuo, Miia
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1307-1329
Persistent link: https://www.econbiz.de/10010492114
Saved in:
8
Service quality tolerance in creative business service relationships
Davies, Mark
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 91-110
Persistent link: https://www.econbiz.de/10003849573
Saved in:
9
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
10
Using fuzzy analytic hierarchy process to evaluate service performance of a travel intermediary
Lin, Chin-tsai
;
Lee, Chuan
;
Chen, Wen-yu
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 281-296
Persistent link: https://www.econbiz.de/10003870590
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