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Consumer behaviour
198
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197
Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
109
Service quality
109
Customer satisfaction
87
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Einzelhandel
41
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Emotion
30
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customer satisfaction
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Ding Hooi Ting
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The service industries journal
Journal of business research : JBR
2,350
Journal of retailing and consumer services
2,230
International journal of hospitality management
866
International journal of consumer studies
775
Psychology & marketing
693
SpringerLink / Bücher
613
NBER working paper series
596
Journal of consumer research : JCR ; an interdisciplinary bimonthly
585
Journal of retailing
536
European Journal of Marketing
513
Industrial marketing management : the international journal for industrial and high-tech firms
500
Working paper / National Bureau of Economic Research, Inc.
498
NBER Working Paper
443
Asia Pacific journal of marketing and logistics
437
Management science : journal of the Institute for Operations Research and the Management Sciences
430
The international review of retail, distribution and consumer research
427
The journal of product & brand management
415
International journal of retail & distribution management
413
European journal of marketing : EJM
412
Journal of Consumer Marketing
405
International Journal of Retail & Distribution Management
403
Journal of marketing
403
Journal of the Academy of Marketing Science
391
Journal of marketing research : JMR
388
The journal of brand management : an international journal
386
Tourism management : research, policies, practice
382
The journal of services marketing
379
Journal of marketing management : MM
375
Journal of travel and tourism marketing
371
European journal of operational research : EJOR
355
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
349
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
349
Cogent business & management
334
Marketing intelligence & planning
330
Journal of international consumer marketing
329
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
328
Marketing letters : a journal of research in marketing
323
International journal of contemporary hospitality management
319
International journal of production economics
317
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ECONIS (ZBW)
353
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353
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1
What consumers say and do : planned and actual amounts bought in relation to brand benefits
Porto, Rafael Barreiros
;
Oliveira-Castro, Jorge Mendes de
; …
- In:
The service industries journal
31
(
2011
)
15/16
,
pp. 2565-2576
Persistent link: https://www.econbiz.de/10009413572
Saved in:
2
Store attributes leading customer satisfaction with unplanned purchases
Martínez-Ruiz, María Pilar
;
Blázquez-Resino, Juán José
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 277-295
Persistent link: https://www.econbiz.de/10011741094
Saved in:
3
Effects of product quality certification on quality perceptions of stores' own brands
Ku, Hsuan-hsuan
;
Wang, Po-jen
;
Kuo, Chien-chih
- In:
The service industries journal
32
(
2012
)
5
,
pp. 807-820
Persistent link: https://www.econbiz.de/10009535895
Saved in:
4
An empirical examination of perceived retail crowding, emotions, and retail outcomes
Li, Jiunn-ger Tony
;
Kim, Jai-ok
;
Lee, So Young
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 635-652
Persistent link: https://www.econbiz.de/10003880547
Saved in:
5
Special issue: Consumer behaviour analysis and services
Wells, Victoria K.
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009413594
Saved in:
6
Non-targeted customers in individualistic versus collectivistic cultures
Bang, Nguyen
;
Chen, Junsong
;
Chen, Cheng-hao Steve
;
Yu, …
- In:
The service industries journal
34
(
2014
)
15
,
pp. 1199-1218
Persistent link: https://www.econbiz.de/10010492129
Saved in:
7
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
8
An in-store experimental analysis of consumers' selection of fruits and vegetables
Valdimar Sigurdsson
;
Larsen, Nils Magne
;
Gunnarsson, Didrik
- In:
The service industries journal
31
(
2011
)
15/16
,
pp. 2593-2608
Persistent link: https://www.econbiz.de/10009413566
Saved in:
9
Customer orientation as a mediator of the influence of locus of control on job performance
Chang, Wan-jing April
;
Huang, Tung Chun
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 273-285
Persistent link: https://www.econbiz.de/10008904642
Saved in:
10
Organisational justice and customer citizenship behaviour of retail industries
Di, Eh
;
Huang, Chien-jung
;
Chen, I-heng
;
Yu, Te-cheng
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1919-1934
Persistent link: https://www.econbiz.de/10008759999
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