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Beziehungsmarketing
185
Relationship marketing
185
Customer satisfaction
172
Kundenzufriedenheit
172
Dienstleistungsqualität
139
Service quality
139
Consumer behaviour
86
Konsumentenverhalten
86
Taiwan
28
Beschwerdemanagement
23
Complaint management
23
Customer service
23
Dienstleistungssektor
23
Kundenservice
23
Service industry
23
Customer integration
21
Kundenintegration
21
customer satisfaction
20
Confidence
19
Vertrauen
19
Emotion
18
Bank
16
Betriebliche Wertschöpfung
15
Customer value
15
E-commerce
15
Electronic Commerce
15
Kundenwert
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Lieferantenmanagement
15
Supplier relationship management
15
Value creation
15
Dienstleistung
14
Services
14
customer loyalty
14
service quality
14
Brand management
13
Markenführung
13
Salespeople
13
Structural equation model
13
Strukturgleichungsmodell
13
Verkaufspersonal
13
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Ha, Hong Youl
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Yi, Youjae
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Alves, Helena
3
Kim, Wansoo
3
Lin, Wen-bao
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Ok, Chihyung
3
Rayburn, Steven W.
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Wu, Cedric Hsi-jui
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Alrawadieh, Zaid
2
Back, Ki-Joon
2
Canter, Deborah D.
2
Cetin, Gurel
2
Chao, Pei
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Dabholkar, Pratibha A.
2
Eid, Riyad
2
Gil Saura, Irene
2
Gong, Taeshik
2
Ha, Sejin
2
Horbel, Chris
2
Hsu, Li-chun
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Hsu, Maxwell K.
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Janda, Swinder
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Kandampully, Jay
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Keramati, Abbas
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Lee, Seonjeong
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Legendre, Tiffany S.
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Liang, Chiung-Ju
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Ma, Jianfeng
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Malhotra, Neeru
2
Moliner-Tena, Miguel A.
2
Nätti, Satu
2
Park, Jungkun
2
Park, Sang-June
2
Pinto, Mary Beth
2
Popp, Bastian
2
Raposo, Mário
2
Rha, June-young
2
Ruiz Mafe, Carla
2
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The service industries journal
Journal of business research : JBR
843
Journal of retailing and consumer services
750
International journal of hospitality management
501
Industrial marketing management : the international journal for industrial and high-tech firms
461
The journal of services marketing
310
SpringerLink / Bücher
301
Journal of travel and tourism marketing
225
Tourism management : research, policies, practice
225
Journal of strategic marketing
220
The journal of business & industrial marketing
216
International journal of contemporary hospitality management
208
Journal of hospitality marketing & management
207
Journal of the Academy of Marketing Science
206
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
205
Cogent business & management
165
Journal of service research : JSR
161
International journal of electronic customer relationship management : IJECRM
159
Journal of marketing
156
Asia Pacific journal of marketing and logistics
155
Psychology & marketing
151
Services marketing quarterly
149
Journal of service management
137
Journal of retailing
135
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
135
European journal of marketing : EJM
134
Service business
123
Marketing intelligence & planning
119
The international journal of bank marketing : IJBM
119
The journal of product & brand management
117
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
115
Journal of marketing management : MM
114
The journal of brand management : an international journal
111
Gabler Edition Wissenschaft
110
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
107
Journal of air transport management
103
Tourism management perspectives : TMP
103
The TQM journal : the international review of organizational improvement
99
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
93
International journal of business information systems : IJBIS
93
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ECONIS (ZBW)
298
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298
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1
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
2
The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
3
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
4
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
5
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
6
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
7
Relational benefits, their consequences, and customer membership types
Lee, Yong-ki
;
Choi, Byung-ho
;
Kim, Dong Jin
;
Hyun, …
- In:
The service industries journal
34
(
2014
)
3
,
pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
Saved in:
8
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
9
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
10
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
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