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Betriebliche Wertschöpfung
15
Value creation
15
Beziehungsmarketing
14
Relationship marketing
14
value co-creation
14
Customer integration
13
Kundenintegration
13
Customer satisfaction
10
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Consumer behaviour
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perceived value
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The service industries journal
Journal of business research : JBR
72
Industrial marketing management : the international journal for industrial and high-tech firms
47
Journal of retailing and consumer services
34
The journal of business & industrial marketing
26
Journal of service management
22
Service business
17
The journal of services marketing
17
International journal of hospitality management
15
Journal of Service Management
13
Marketing theory
13
International journal of contemporary hospitality management
12
Journal of service theory and practice
11
Journal of Service Theory and Practice
10
Journal of service theory and practice : JSTP
9
Public management review
9
Journal of Services Marketing
8
Journal of service research
8
Technological forecasting & social change : an international journal
8
jbm - Journal of Business Market Management
8
Journal of hospitality marketing & management
7
Journal of strategic marketing
7
Tourism management : research, policies, practice
7
European Sport management quarterly : ESMQ
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
Journal of Business & Industrial Marketing
6
Journal of creating value
6
Journal of marketing
6
Journal of marketing management : JMM ; journal of the Academy of Marketing
6
Journal of marketing management : MM
6
Journal of service research : JSR
6
AMS review : official publication of the Academy of Marketing Science
5
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
5
Business horizons
5
European management journal
5
Industrial Management & Data Systems
5
International Journal of Contemporary Hospitality Management
5
International journal of production research
5
International journal of quality and service sciences
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
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ECONIS (ZBW)
21
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1
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1
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
2
Achieving favourable customer outcomes through employee deviance
Boukis, Achilleas
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 319-338
Persistent link: https://www.econbiz.de/10011564146
Saved in:
3
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
4
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
5
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
6
Roles of "small- and medium-sized enterprises" in service industry innovation : a case study on leisure agriculture service in tourism regional innovation
Hsu, Shih-ming
;
Hsieh, Pei-hung
;
Yuan, Soe-tsyr
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1068-1088
Persistent link: https://www.econbiz.de/10010126457
Saved in:
7
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
8
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
9
Value co-creation via information and communications technology
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1043-1059
Persistent link: https://www.econbiz.de/10010412932
Saved in:
10
Value co-creation in the B2B context : a conceptual framework and its implications
Pathak, Buddhi
;
Ashok, Mona
;
Tan, Yin Leng
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 178-205
Persistent link: https://www.econbiz.de/10013167417
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