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Customer orientation as a mediator of the influence of locus of control on job performance
Chang, Wan-jing April; Huang, Tung Chun - In: The service industries journal 31 (2011) 1/2, pp. 273-285
Persistent link: https://www.econbiz.de/10008904642
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Climate perceptions and the customer orientation of frontline service employees
Coelho, Filipe; Augusto, Mário Gomes; Coelho, Arnaldo; … - In: The service industries journal 30 (2010) 7/8, pp. 1343-1357
Persistent link: https://www.econbiz.de/10003996876
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Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
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Salesperson's listening in buyer-seller service relationships
Román, Sergio - In: The service industries journal 34 (2014) 7, pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
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The influence of emotions displayed and personal selling on customer behaviour intention
Wang, Edward Shih-tse; Tsai, Bi-kun; Chen, Tzy-ling; … - In: The service industries journal 32 (2012) 3/4, pp. 353-366
Persistent link: https://www.econbiz.de/10009510683
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How does the learning climate affect customer satisfaction?
Wang, Mei-ling - In: The service industries journal 32 (2012) 8, pp. 1283-1303
Persistent link: https://www.econbiz.de/10009553151
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Service worker appearance and the retail service encounter : the influence of gender and age
Foster, Carley; Resnick, Sheilagh - In: The service industries journal 33 (2013) 2, pp. 236-247
Persistent link: https://www.econbiz.de/10009702909
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Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Seck, Anne Marianne; Philippe, Jean - In: The service industries journal 33 (2013) 6, pp. 565-579
Persistent link: https://www.econbiz.de/10009758782
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Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro; Ho, Bach Quang - In: The service industries journal 43 (2023) 3/4, pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
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The effect of the internet on front-line employee skills : exploring banking in Sweden and France
Värlander, Sara; Julien, Anne - In: The service industries journal 30 (2010) 7/8, pp. 1245-1261
Persistent link: https://www.econbiz.de/10003996861