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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
101
Kundenzufriedenheit
101
Beziehungsmarketing
78
Relationship marketing
78
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
35
Service industry
35
Taiwan
26
Performance measurement
19
Performance-Messung
19
Spain
18
Spanien
18
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Kundenservice
17
service quality
17
Dienstleistung
16
Services
16
Hotel industry
15
Hotellerie
15
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Quality management
13
Qualitätsmanagement
13
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Bank
11
Betriebliche Wertschöpfung
11
Gesundheitswesen
11
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93
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3
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Article
301
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7
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Article in journal
308
Aufsatz in Zeitschrift
308
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
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1
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1
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English
308
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Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
Wang, Mei-ling
2
Willesson, Magnus
2
Wirtz, Jochen
2
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Published in...
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The service industries journal
Discussion paper series / IZA
878
NBER working paper series
593
Working paper / National Bureau of Economic Research, Inc.
550
NBER Working Paper
515
Auditing : a journal of practice & theory
452
International journal of hospitality management
447
IZA Discussion Paper
441
Journal of retailing and consumer services
338
Journal of business research : JBR
302
Managerial auditing journal
277
IZA Discussion Papers
275
The accounting review : a publication of the American Accounting Association
234
International journal of auditing : IJA
233
CESifo working papers
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
230
The journal of services marketing
211
Discussion paper / Centre for Economic Policy Research
205
Economics of education review
204
Working paper
202
Accounting horizons : a quarterly publication of the American Accounting Association
199
SpringerLink / Bücher
196
World Bank E-Library Archive
193
WPg : Kompetenz schafft Vertrauen
184
Cogent business & management
179
International journal of contemporary hospitality management
175
Labour economics : official journal of the European Association of Labour Economists
148
Services marketing quarterly
143
Journal of hospitality marketing & management
140
Discussion paper
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
136
Journal of accounting and public policy
134
Journal of Services Marketing
130
Journal of travel and tourism marketing
125
Tourism management : research, policies, practice
124
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
122
European research studies
122
International journal of productivity and quality management : IJPQM
122
International journal of quality & reliability management
118
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ECONIS (ZBW)
308
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1
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308
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1
Reinforcing customer loyalty through service employees'
competence
and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
2
The impact of customer cognitive
competence
on online service decision-making : an event-related potentials perspective
Wang, Jing
;
Zhao, Meina
;
Zhao, Gang
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 363-380
Persistent link: https://www.econbiz.de/10011741138
Saved in:
3
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Saved in:
4
The effects of the provision of consulting services on audit reporting quality
Willoughby, Michael
;
Carmona, Pedro
;
Momparler, Alexandre
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 411-429
Persistent link: https://www.econbiz.de/10009510679
Saved in:
5
Analysis of competency differences among frontline employees from various service typologies : integrating the perspectives of the organisation and customers
Li, Jui-min
;
Yang, Jen-shou
;
Wu, Hsin-hsi
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1763-1778
Persistent link: https://www.econbiz.de/10003928684
Saved in:
6
The determinante effects of competences and decision process factors on firms' internationalisation
Shih, Tsui-yii
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2329-2350
Persistent link: https://www.econbiz.de/10008809584
Saved in:
7
The value of business managers' "information technology"
competence
Devece, Carlos
- In:
The service industries journal
33
(
2013
)
7/8
,
pp. 720-733
Persistent link: https://www.econbiz.de/10009759755
Saved in:
8
Technological
competence
and team cohesiveness among travel agencies
Ku, Edward C. S.
- In:
The service industries journal
34
(
2014
)
6
,
pp. 515-529
Persistent link: https://www.econbiz.de/10010379344
Saved in:
9
Objective quality and business performance in service environments : moderating effects of entrepreneurs' knowledge and involvement
Hernández-Maestro, Rosa M.
;
González-Benito, Óscar
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2321-2354
Persistent link: https://www.econbiz.de/10009298988
Saved in:
10
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
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