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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
294
Service quality
294
Consumer behaviour
198
Konsumentenverhalten
197
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
135
Relationship marketing
135
Dienstleistungssektor
45
Service industry
45
Taiwan
40
E-commerce
39
Electronic Commerce
39
Emotion
35
Online retailing
32
Online-Handel
32
Brand management
27
Markenführung
27
Spain
26
Spanien
26
Customer service
24
Kundenservice
24
Beschwerdemanagement
23
Complaint management
23
Internet marketing
23
Online-Marketing
23
Brand image
22
Dienstleistung
22
Markenimage
22
Services
22
Confidence
20
Customer integration
20
Kundenintegration
20
Performance measurement
20
Performance-Messung
20
Social Web
20
Social web
20
Vertrauen
20
customer satisfaction
20
Holiday behaviour
18
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Undetermined
179
Free
5
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Article
509
Book / Working Paper
8
Type of publication (narrower categories)
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Article in journal
517
Aufsatz in Zeitschrift
517
Collection of articles of several authors
8
Sammelwerk
8
Case study
4
Fallstudie
4
Conference proceedings
1
Konferenzschrift
1
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Language
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English
517
Author
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Alves, Helena
4
Ha, Hong Youl
4
Wang, Stephen W.
4
Yi, Youjae
4
Dabholkar, Pratibha A.
3
Ha, Sejin
3
Hsu, Maxwell K.
3
Kandampully, Jay
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Nicholson, Michael
3
Park, Jungkun
3
Sanz Blas, Silvia
3
Wang, Mei-ling
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Ali, Faizan
2
Alrawadieh, Zaid
2
Amin, Muslim
2
Apetrei, Andreea
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bloemer, Johanna M.
2
Bowden, Jana
2
Bowen, David
2
Bryson, John R.
2
Casaló, Luis V.
2
Cervera-Taulet, Amparo
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chang, Hsin Hsin
2
Chao, Pei
2
Chaves, Rafael
2
Chen, Ja-shen
2
Chen, Li-Fei
2
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Published in...
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The service industries journal
Journal of business research : JBR
2,455
Journal of retailing and consumer services
2,169
International journal of hospitality management
1,122
NBER working paper series
821
International journal of consumer studies
789
SpringerLink / Bücher
749
Psychology & marketing
738
Working paper / National Bureau of Economic Research, Inc.
705
NBER Working Paper
628
Journal of consumer research : JCR ; an interdisciplinary bimonthly
593
Tourism management : research, policies, practice
548
Management science : journal of the Institute for Operations Research and the Management Sciences
523
European Journal of Marketing
496
Journal of travel and tourism marketing
467
Asia Pacific journal of marketing and logistics
454
Journal of Consumer Marketing
434
The journal of product & brand management
414
Journal of marketing research : JMR
412
European journal of marketing : EJM
408
Technological forecasting & social change : an international journal
405
The journal of services marketing
405
Journal of retailing
403
Cogent business & management
399
International journal of contemporary hospitality management
399
Journal of Services Marketing
397
Journal of marketing management : MM
388
The journal of brand management : an international journal
386
Journal of the Academy of Marketing Science
384
Journal of marketing
379
Journal of hospitality marketing & management
372
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
369
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
364
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
362
Industrial marketing management : the international journal for industrial and high-tech firms
361
Journal of marketing communications
355
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
349
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
345
Marketing letters : a journal of research in marketing
342
International Journal of Retail & Distribution Management
341
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ECONIS (ZBW)
517
Showing
1
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10
of
517
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1
Key drivers of services
website
loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
2
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
3
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
4
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
5
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
6
Improving customer
website
involvement through experiential marketing
Shobeiri, Saeed
;
Mazaheri, Ebrahim
;
Laroche, Michel
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 885-900
Persistent link: https://www.econbiz.de/10010394605
Saved in:
7
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
8
What differentiates Internet shoppers from Internet surfers?
Izquierdo-Yusta, Alicia
;
Pilar Martínez-Ruiz, María
; …
- In:
The service industries journal
34
(
2014
)
6
,
pp. 530-549
Persistent link: https://www.econbiz.de/10010379339
Saved in:
9
Users' perceptions of the free , virtual-only service experience
Yilmazsoy, Baris
;
Saad, Mohammed
;
Cicmil, Svetlana
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1007-1019
Persistent link: https://www.econbiz.de/10003990462
Saved in:
10
Measuring user perceived service quality of online auction sites
Liu, Chung-tzer
;
Guo, Yi Maggie
;
Hsieh, Tzong-yin
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1177-1197
Persistent link: https://www.econbiz.de/10003996855
Saved in:
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