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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
87
Service quality
87
Consumer behaviour
75
Konsumentenverhalten
75
Customer satisfaction
71
Kundenzufriedenheit
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Knowledge management
31
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Taiwan
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Customer value
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Kundenwert
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Betriebliche Wertschöpfung
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Value creation
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customer loyalty
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E-commerce
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Electronic Commerce
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Lieferantenmanagement
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Supplier relationship management
13
customer satisfaction
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Ha, Hong Youl
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Kim, Wansoo
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Ok, Chihyung
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Palacios Marqués, Daniel
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Wu, Cedric Hsi-jui
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Back, Ki-Joon
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Boateng, Henry
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Cegarra Navarro, Juan Gabriel
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Chao, Pei
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Chaston, Ian
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Chih, Wen-hai
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Gil Saura, Irene
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Ha, Sejin
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Horbel, Chris
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Hsu, Li-chun
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Huang, Leo
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Köseoglu, Mehmet Ali
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Lee, Seonjeong
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Lin, Wen-bao
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Ma, Jianfeng
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Medina, Cayetano
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Nätti, Satu
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Okoe, Abednego Feehi
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Popp, Bastian
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Yen, David C.
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Yi, Youjae
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Adhikari, Kishalay
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European Conference on Knowledge Management <13, 2012, Cartagena>
1
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The service industries journal
Journal of business research : JBR
1,334
Journal of knowledge management
834
Journal of retailing and consumer services
765
Journal of Knowledge Management
748
SpringerLink / Bücher
659
Industrial marketing management : the international journal for industrial and high-tech firms
564
International journal of hospitality management
432
Technological forecasting & social change : an international journal
431
Journal of information & knowledge management : JIKM
375
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
335
Tourism management : research, policies, practice
265
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
258
The journal of services marketing
253
The journal of business & industrial marketing
248
Knowledge management research & practice : KMRP ; an official journal of the OR Society
245
Knowledge management research & practice : KMRP
241
International journal of business information systems : IJBIS
233
International journal of knowledge management studies : IJKMS
233
Journal of the Academy of Marketing Science
221
Cogent business & management
215
Journal of strategic marketing
212
International journal of production research
205
Journal of travel and tourism marketing
199
International journal of internet marketing and advertising : IJIMA
197
Springer eBook Collection
188
International journal of contemporary hospitality management
182
Information systems research : ISR
181
International journal of technology management : IJTM
180
Psychology & marketing
180
Journal of marketing
178
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
International journal of electronic customer relationship management : IJECRM
164
International journal of production economics
161
Journal of hospitality marketing & management
160
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
159
Asia Pacific journal of marketing and logistics
158
Journal of marketing management : MM
158
Journal of management information systems : JMIS
156
Gabler Edition Wissenschaft
155
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ECONIS (ZBW)
256
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1
Exploring interactive communication using social media
Zhang, Chrystal B.
;
Lin, Yi Hsin
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
Saved in:
2
Social media strategy for online service brands
Mills, Adam J.
;
Plangger, Kirk
- In:
The service industries journal
35
(
2015
)
10
,
pp. 521-536
Persistent link: https://www.econbiz.de/10011333308
Saved in:
3
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
4
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
5
Middle managers' perception of subordinates' customer orientation in the banking sector
Zampetakis, Leonidas A.
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1033-1047
Persistent link: https://www.econbiz.de/10009154423
Saved in:
6
Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa
;
Balboni, Bernardo
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
Saved in:
7
Commitment, satisfaction, and customer loyalty : a theoretical explanation of the "satisfaction trap"
Wu, Xiaobo
;
Zhou, Haojun
;
Wu, Dong
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1759-1774
Persistent link: https://www.econbiz.de/10009581431
Saved in:
8
Structural relationships among organisation service orientation, employee service performance, and consumer identification
Wu, Cedric Hsi-jui
;
Liang, Rong-da
;
Tung, Wei
;
Chang, …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1247-1263
Persistent link: https://www.econbiz.de/10003802363
Saved in:
9
Antecedents and optimal industrial customers on cloud services adoption
Chen, Lily Shui-Lien
;
Chen, June-Hong
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 606-632
Persistent link: https://www.econbiz.de/10012586850
Saved in:
10
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
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